Educational Institute of AH&LA - New Products

New Products!

Managing Casino Slot Operations

Product #
00840TXT01ENGE

AH&LA Member: $55.95
Nonmember: $85.95

This book provides current and aspiring casino slot managers with the information they need to effectively manage this profitable area.

Topics include:

Laws and regulations affecting slot operations
Slot machine components, classifications, and functionality
Current and future technology trends
Consumer behavior and slot machine psychology
Game selection, floor layout, and security considerations
Slot math and financial reporting and analysis
Human resource issues and customer service

Sales Tactics in a Tough Economy

Product #
05860DVD01ENGE

AH&LA Member: $139.95
Nonmember: $179.95

The downturn in the economy has been felt throughout the hospitality industry! The headlines are nearly impossible to escape. The message is clear; the economy is going through a tough time. What are you doing to combat economic challenges?

We’ve gather first-hand, up-to-date advise from sales professionals at hotel properties. The one goal they all have in common- providing sales personnel and staff key insights, strategies, and tactics.

This video and workbook provides discussion questions and activities that allow brainstorming methods for implementing tactics individually or as a team. Learn the key to surviving this tough economy:

Don’t Panic
Polish your Product
Speed is Key
Focus on Relationships
“Win-Win” or Lose
Maximize Resources

21 minutes
©2009

Managing Front Office Operations, Eighth Edition

Product #
00333TXT08ENGE

AH&LA Member: $56.95
Nonmember: $79.95

This best-selling textbook provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel.

Authors: Michael L. Kasavana, Ph.D., Michigan State University; and Richard M. Brooks, CHA, The TWE Group
©2009, 14 chapters, Softbound
ISBN 978-0-86612-338-9

HOTEL ASSET MANAGEMENT: Principles & Practices, Second Edition

Product #
00676TXT02ENGE

AH&LA Member: $62.95
Nonmember: $87.95

A number of industry trends and issues have changed the context of hotel ownership and operations during the past five years, making the timing right for an update to this valuable hotel asset management book.

The revised second edition takes a look at the challenges and opportunities hotel owners, lodging industry real estate professionals, and hotel company executives face today. Chapters in the second edition consist of three segments:

Foundations and Principles covers the historical context, evolution, and development of the hotel asset management profession; the structural elements of the asset management cycle, and principles of the planning process.
Strategies and Tools to Manage the Investment consists of ten chapters that provide guidelines for asset managers to improve their effectiveness.
Emerging Trends is a new addition and consists of mini-chapters on topics that are currently impacting and shaping the practice of asset management.

Editor: Greg Denton, Lori E. Raleigh, A.J. Singh
©2009, Softbound
ISBN 978-0-86612-337-2

PSA members special pricing: $50*
Offer ends 03/31/09

*Partner State Association: Contact your state association for additional information.

The Lodging and Food Service Industry, Seventh Edition

Product #
00100TXT07ENGE

AH&LA Member: $62.95
Nonmember: $85.95

The introductory textbook by Gerald W. Lattin offers a historical perspective of the hospitality industry and covers all hotel operating areas to provide an understanding of each department and how it operates. The seventh edition includes new coverage of industry globalization with an emphasis on China, India, and the Middle East; acquisition, merger, and conversion activity in the industry; ecotourism/adventure travel; and green hospitality. The book also introduces six new members of the Hotel Hall of Fame.

Author: Gerald W. Lattin
©2009, 15 chapters, Softbound
ISBN 978-0-86612-3326-6

10-Minute Trainer: Housekeeping

Product #
05502DVD02ENGE

AH&LA Member: $99.95
Nonmember: $124.95

Get your housekeeping staff up to higher quality cleaning standards in no time at all with this concise video featuring important housekeeping scenarios and procedures in brief vignettes that also offer the opportunity for additional discussion and interactivity.

Coming soon in Spanish.

Front Office Skills Series: 3 in 1 package

Product #
05005DVD02ENGE

AH&LA Member: $275.00
Nonmember: $375.00

Human Resources: 3 in 1 package

Product #
05200DVD01ENGE

AH&LA Member: $275.00
Nonmember: $375.00

Guest Service: 3 in 1 package

Product #
06002DVD02ENGE

AH&LA Member: $275.00
Nonmember: $375.00

Simpsons Safety Training Supplement

Product #
07000SFW01ENGE

AH&LA Member: $170.95
Nonmember: $267.25

In partnership with Fox Studios and AH&LEI, SafetyWorld/Owen Media has created a safety awareness system that features the Simpsons characters to reinforce monthly safety training. Topics include Fire Safety, Personal Protective Equipment, Chemical Care, Lockout/Tagout, and Slips, Trips, and Falls; and correspond to topics in AH&LEI Lodging SafetyWorks video for an ideal training companion.

Each kit contains the following materials related to each topic:

Simpsons Poster (1 per topic) for display near employee entrances, time clocks, or in high traffic areas.
Simpsons Table Tent (1 per topic) for break areas or employee cafeteria tables.
Safety Quiz Cards (10 per topic) tailored for hospitality, to document learning of key points.
Meeting Cards (10 per topic) serve as a script to help supervisors run their meetings easily.

Combine this program with the Lodging SafetyWorks video

Lodging SafetyWorks

Product #
05230DVD02ENGE

AH&LA Member: $179.95
Nonmember: $224.95

Risk management and minimizing liability are top priorities for any lodging property, and this video and companion guide provide a full overview for both employees and supervisors on all the major safety issues, including: motion safety, fire prevention, chemical care, bloodborne pathogens, and machine safety.

Combine this program with the Simpsons Safety Training Supplement

Also available in Spanish

10-Minute Trainer: Safety

Product #
05505DVD02ENGE

AH&LA Member: $99.95
Nonmember: $124.95

This brief video on safety issues for lodging properties features scenarios and procedures that help promote safety awareness and risk management. Topics include motion safety, fire prevention, responding to a fire, chemical care and personal protective equipment, bloodborne pathogens, and emergency planning. Discussion questions for interactivity and better safety promotion are included.

Also available in:

High Performance Hospitality: Sustainable Hotel Case Studies

Product #
00610TXT01ENGE

AH&LA Member: $107.95
Nonmember: $87.95

High performance hotels are designed, constructed, and operated sustainably, using energy, water, materials, and land efficiently. But are sustainable hotels financially feasible? Yes, and they are the future of the hospitality industry. This solid analysis of sustainable hospitality development presents eight detailed case studies of successful, sustainable hotel projects representing a cross-section of hotel types: mid-size, conference center, and luxury (small and large) branded and independent properties. Available on CD or in print format (using post-consumer recycled paper and non-petroleum inks).

Also available in:

CD-ROM

Housekeeping: Quality Guestroom Cleaning (English)

Product #
05371DVD04ENGE

AH&LA Member: $179.95
Nonmember: $224.95

Our most popular housekeeping video and companion guide program has been completely updated to feature the latest and most effective guestroom and bathroom cleaning techniques, including, enhanced bedding, glassware cleaning, and green practices. Plus, all the original and essential guestroom and bathroom cleaning procedures that trainers have praised as the ideal guideline for housekeeping staff.

Also available in:

English VHS

Coming soon in Spanish.

Housekeeping: Laundry Operations (English)

Product #
05373DVD02ENGE

AH&LA Member: $179.95
Nonmember: $224.95

The best techniques and laundry procedures save time, money, and potential injuries. This video provides a comprehensive, narrated training program covering all aspects of laundry operations, including preparation, gathering dirty laundry, sorting, washing, drying, folding and storing.

Also available in:

English VHS

Coming soon in Spanish.

World Trainer: Laundry

Product #
05144DVD02ENGE

AH&LA Member: $179.95
Nonmember: $224.95

Make sure your laundry staff knows the proper, safe, and most efficient techniques for laundry operations with this comprehensive, language-free training program that covers gathering, sorting, loading, washing, drying, folding and stacking.

Also available in:

World Trainer: Guestroom & Bathroom Cleaning

Product #
05141DVD02ENGE

AH&LA Member: $179.95
Nonmember: $224.95

This best-selling, language-freeTM training program is better than ever with the most efficient, safe and effective procedures for your international housekeeping staff to follow for cleaning guestrooms and bathrooms. This video includes alternative beddings, glassware cleaning, green practices, easy-to-follow visual icons, and wrong-way/right way tips.

Also available in:

Ethics in the Hospitality and Tourism Industry, Second Edition

Product #
00885TXT02ENGE

AH&LA member: $52.95
Nonmember: $77.95

Strong hospitality businesses are built on an ethical foundation. This book offers readers a framework for critically thinking about ethical issues, then provides numerous case studies from all aspects of hospitality operations to show how to apply ethical theories to business decisions.

Sections of the book include:

Fundamentals of Theory
Lodging and Foodservice Applications
Other Hospitality Applications
International Applications
Leadership Applications

New chapters in this edition include ethical cases involving clubs, casinos, sports and entertainment, and meetings management, as well as financial management and academic research.

The Payment Card Industry Compliance Process for Lodging Establishments

Product #
88128NEI01ENGE

AH&LA member: $10.00
Nonmember: $20.00

The primer helps to drive awareness regarding the importance and seriousness of PCI compliance. It provides a great starting point for those unfamiliar with this topic and those just beginning their journey, a quick reference tool, a way to quickly move up the learning curve, check lists and planning guides, and links to additional resources. It helps to demystify PCI compliance and explain it in terms that make sense for hoteliers.

Food Safety: Managing with the HACCP System, Second Edition

Product #
00245TXT02ENGE

AH&LA member: $57.95
Nonmember: $89.95

This textbook presents the Hazard Analysis Critical Control Point (HACCP) method of food safety in a systematic, understandable format. Clearly defined terms, detailed lists of food safety responsibilities, and checklists for all control points make this a resource that can be readily put into practice in any food and beverage operation. Because it refrains from direct reference to U.S. government regulations, this textbook is highly accessible to international readers.

New information in the second edition includes:

Updated statistics from the Centers for Disease Control and Prevention (CDC)
Discussion of major food allergens
New time-temperature control for safety of potentially hazardous foods
Updated sequence for hand washing and avoiding recontamination of hands
New information on risk-based inspections, addressing risk categories, methodologies, and the food establishment inspection report

International Hotels: Development and Management, Second Edition

Product #
00428TXT02ENGE

AH&LA member: $74.95
Nonmember: $99.95

This extensively-revised textbook explores key issues in international hospitality. Readers will learn about new trends and developments that have changed the context of global hotel operations and management and explore international policies affecting travel, tourism, and hospitality development. All tables, exhibits, and statistics have been updated throughout the text to provide readers with the most current information available.

Topics include:

Trends in global distribution systems, sustainable development, new hotel products, and consumer demographics
Growth and importance of China, India, and the Middle East as destinations for hotel development and management
Country-specific policies regarding investment regulations, visa programs, hotel classification systems, and travel advisories

Saving the St. George

Product #
00020TXT01ENGE

AH&LA member: $11.95
Nonmember: $16.95

This entertaining novel, by hospitality veteran Greg Plank, follows the adventures of retired Marine Edwin Christian, who inherits the elegant but aging Hotel St. George from his grandfather. Edwin discovers that the hotel, once the gem of the city, has fallen on financial hard times. He has to make some tough operating decisions while juggling the needs of the hotel’s dedicated staff, the outrageous demands of his society-hound sister, the disapproval of his older brother, and suspiciously-timed visits from the health department and the building code inspector.

Add to that the mystery of a dead body in a guest room, exotic dancers roaming the halls, and a whole range of colorful and sometimes shady hotel guests, and you’ve got a hotel story sure to keep you turning pages.

Hospitality Sales & Marketing, Fifth Edition

Product #
00472TXT05ENGE

AH&LA member: $62.95
Nonmember: $85.95

In today’s highly-competitive hospitality market, it is essential to have an understanding of sales and marketing. This textbook goes beyond theory to focus on a customer-oriented and practical approach for effectively marketing hotels and restaurants. The book explores the “four Ps” (price, product, promotion, and place) as they relate to specific market segments, providing a customer-focused perspective. This edition includes several new exhibits, including profiles of key industry innovators, corporate spotlights of hotel and restaurant companies, and Internet exercises.

Readers will gain:

A thorough introduction to hospitality sales and marketing
Insight from numerous real-world examples of effective hospitality advertising campaigns and promotions
Insider information from industry professionals sharing their perspectives on current issues
An understanding of the role the Internet plays in today’s hospitality marketing efforts