START Sample Syllabus
Although START can be customized to a number of needs, often times we are asked to provide a sample syllabus for first-time instructors.
Below please find the recommended break down for the START program.
| START
|
Number of Sections in Chapter
|
Recommended # of Hours Needed to Teach Chapter
|
| Unit 1: Hospitality Orientation
|
|
|
|
Ch. 1: Hospitality and Careers
|
4
|
7
|
|
Ch. 2: Guest Service
|
4
|
8
|
|
Ch. 3: Professionalism
|
4
|
8
|
Unit 2: Rooms Division
Ch. 5: Rooms Division
|
5
|
9
|
|
Ch. 6: Front Desk Representative
|
5
|
11
|
|
Ch. 7: Reservationist
|
4
|
11
|
|
Ch. 8: PBX Operator
|
4
|
9
|
|
Ch. 9: Bell Services Attendant
|
5
|
11
|
| First Semester Total
|
40
|
85
|
|
Ch. 10: Guestroom Attendant
|
5
|
11
|
|
Ch. 11: Maintenance Worker
|
5
|
11
|
|
Ch. 12: Laundry Attendant
|
4
|
9
|
| Unit 3: Food and Beverage Division
|
|
|
|
Ch. 14: Food and Beverage Division
|
5
|
10
|
|
Ch. 15: Restaurant Server
|
5
|
11
|
|
Ch. 16: Banquet Setup Employee
|
4
|
9
|
|
Ch. 17: Banquet Server
|
5
|
11
|
|
Ch. 18: Bus Person
|
4
|
9
|
|
Review for final
|
|
8
|
| Second Semester Total
|
41
|
95
|
Click here to see a sample syllabus that has been taught successfully in a 12 week timeframe.
For more information about the START Program, please contact:
Shelly Weir
Senior Director, State Relations & Educational Programs
sweir@ahla.com
407-999-8166
|
|
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