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2013 - 10 October

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New Book Shares Histories of Centenarian Hotel Properties

Newbook 2013 newsletter What do the 1639-room Parker House Hotel in Chicago and the 50-room Ocean House in Watch Hill. Rhode Island have in common with a converted convent in Puerto Rico and the former residence of Princeton University's founder? All of them are hotels that are more than 100 years old, and all are featured in a new book by Stanley Turkel, CHMS, ISHC. Built to Last: 100+ Year-Old Hotels East of the Mississippi is a charming tribute to historic properties both grand and quaint.

Hotel history buffs will delight in this new book that features 86 sections devoted to telling the tales of hotels that are at least 100 years old. Illustrated with antique picture postcards, the hotel histories include fascinating stories of single-minded developers, brilliant and accidental architects, dedicated owners, famous and infamous guests, and surprising features. For instance, did you know that the Greenbrier in West Virginia sits atop a 112,000-square-foot bunker built in the 1950s to protect the U.S. Congress in case of a nuclear attack? Or that the Grove Park Inn Resort & Spa in North Carolina was used as an internment center for Axis diplomats during World War II?

The book includes a foreword by Joseph A. McInerney, CHA, former president of the American Hotel & Lodging Association, who writes, "Stanley Turkel is one of the best writers I know at capturing our history-the old-and infusing it with new life and relevance. . . . In this latest book, he adds a wonderful chapter to the rich history we share."

To purchase this book, visit the Educational Institute's online store.


About the American Hotel & Lodging Educational Institute
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute's mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to train, educate, and certify hospitality professionals worldwide.

AHLEI Completes Overhaul of Certified Hospitality Instructor (CHI) For High School Teachers

CHI 2013 newsletter Professional certification has become a requirement for many secondary school teachers. The Certified Hospitality Instructor (CHI) provides teachers in secondary school hospitality classes and workforce development programs with a solid foundation of hospitality knowledge and skills, so they can more effectively convey the information to students and better prepare them for careers in hospitality.

The Educational Institute (AHLEI) has revised the CHI learning format from a series of three on-site summer institutes, to a two-level self-study program that includes print resources and online study modules presented by Michael "Doc" Terry, CHE, a hospitality instructor at the University of Central Florida's Rosen College of Hospitality Management. Each level consists of 13 modules with an online exam that must be passed with a score of 70 percent or higher. The learning modules relate to the content presented in AHLEI's new, two-year high school curriculum, the Hospitality and Tourism Management Program (HTMP). Candidates must also complete a 120-hour hospitality internship to earn the certification.

"We're very excited about the new online format as a way to further enhance training opportunities for our instructors who are unable to travel to in-person trainings, especially our international teachers," said Robert L. Steele III, CHA, AHLEI's president and COO. "This new format makes pursuing professional certification much more convenient and flexible for all instructors."

The cost for the new certification program is $750.00. However, because many high school hospitality instructors had begun working toward the Certified Hospitality Instructor certification under its previous format, AHLEI has created a "grandfathering" plan to enable those candidates to complete their requirements under the new format. Through April 2014, candidates who have already begun the process can take Level 1 or Level 2 of the new program at a reduced rate of $300.00.

For those teachers who have taken one or two of the old CHI levels:

  • Taken CHI Level 1 only - must still complete new Level 2, exempt from Level 1.
  • Taken CHI Levels 1 and 2, but not 3 - must still complete new Level 2, exempt from Level 1.
  • Taken CHI Levels 2 and/or 3, but not 1 - must still complete new Level 1, exempt from Level 2.

For information about the new program, contact Laura Phelps or Desiree Roberts at 1.800.349.0299 or +1.407.999.8100+1.407.999.8100 or e-mail highschool@ahla.com.


About the American Hotel & Lodging Educational Institute
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute's mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to train, educate, and certify hospitality professionals worldwide.

Fort Myers Holiday Inn Express Hotel Suites Earns Certified Guest Service Property Status

Ft Myers 2013 newsletter The American Hotel & Lodging Educational Institute (AHLEI) awarded the Holiday Inn Express Hotel & Suites in Fort Myers-The Forum with the Certified Guest Service Property designation during a ceremony on October 11, 2013. To earn the designation, all of the property's guest contact employees passed the Certified Guest Service Professional (CGSP®) certification exam offered by AHLEI.

The Holiday Inn Express Hotel & Suites is a member of the Lee County (Florida) Visitor & Convention Bureau (VCB), which has set a goal of becoming the first Certified Guest Service Destination-having all of its members complete the VCB's Guests First Customer Service Training Program and then certifying guest service staff at all member organizations with AHLEI's Certified Guest Service Professional designation.

"It is so great to know that we will be the first official property in this market to complete the certification for the CGSP® program," said Alexa Hardin, CGSP, general manager for the Holiday Inn Express. "I look forward to sending my seasonal employees to the program as well once they are hired so we can continue the process."

The Lee County VCB has certified 40 employees from area hotels, rental properties, wildlife refuge, transportation, Sanibel City, and the VCB itself since beginning the process toward becoming the first Certified Guest Service Destination.


About the American Hotel & Lodging Educational Institute
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute's mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to train, educate, and certify hospitality professionals worldwide.

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