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2014 - 05 May

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Uniform System of Accounts for the Lodging Industry Provides Essential Guidance for Hoteliers

Uniform System of Accounts for the Lodging Industry Provides Essential Guidance for Hoteliers AHLEI interviews Ralph Miller, CPA, CA, CBV, CHA, CHAE, vice chairman of the Financial Management Committee of the American Hotel & Lodging Association, about the Eleventh Revised Edition of the Uniform System of Accounts for the Lodging Industry, available this month from the Educational Institute. 

Miller is President of Inntegrated Hospitality Management Ltd., a western Canada-based operations consulting and management firm; and Western Canada Regional Director for Cayuga Hospitality Advisors. He is a Chartered Professional Accountant, Chartered Accountant, Chartered Business Valuator, Certified Hotel Administrator, and Certified Hospitality Accounting Executive with more than 30 years of consulting and operations experience in the hospitality and tourism industry.

What is the Financial Management Committee's history and role with the Uniform System of Accounts for the Lodging Industry?
The first edition of the Uniform System of Accounts for Hotels was published in 1926 by the Hotel Association of New York City.  The first edition was authored by committees of hotel proprietors, hotel accountants, and accounting societies. The Eleventh Revised Edition of the Uniform System of Accounts for the Lodging Industry  is authored by the Financial Management Committee of the AH&LA, which is comprised of members representing hotel owners, asset managers, hotel brand and management companies, hotel accountants, public practice accountants, accounting academics, and hospitality industry consultants.  For the past 88 years, every time there has been a need to revise and update the Uniform System of Accounts for the Lodging Industry, a committee of stakeholders has been formed to research and author the update. Also, for this edition and the previous one, Hospitality Financial and Technology Professionals (HFTP) has sponsored the publication of the book. 

What is the process of revising this title and how often do you foresee these updates? Why?
The Financial Management Committee of AH&LA is charged with the responsibility of maintaining the Uniform System of Accounts for the Lodging Industry and revising it as required.  Periodic revisions to the Uniform System of Accounts for the Lodging Industry are required to in response to changes in industry practice, financial reporting, technology, regulatory environment, and ownership structure.  Over its 88-year history, the average term of service for an edition of the Uniform System of Accounts for the Lodging Industry has been eight years. The revision process itself generally takes two to three years, in order to appropriately research and consider all of the potential changes required to this important industry standard.  The need for formal revisions will likely continue based the historic timeframe, with each new edition capturing and reflecting five to eight years in change in the industry.  For the first time, the Eleventh Revised Edition of the Uniform System of Accounts for the Lodging Industry is available in eText, which may shorten the formal revision and update cycle.  

How is the Eleventh Revised Edition different from the Tenth Revised Edition, and why is this so important to the industry?
The primary purpose of the Uniform System of Accounts for the Lodging Industry is to provide operating statements that are formatted to provide hotel owners, managers, and other interested parties with information and data that is pertinent to the unique operating environment of the lodging industry.  The Eleventh Revised Edition of the Uniform System of Accounts for the Lodging Industry was revised to reflect changes in industry practice and to address contemporary industry practices, including but not limited to:

• Technology updates;
• Sustainability;
• Globalization; 
• New Terminology;
• Cluster Services;
• Distribution Channels; and 
• Enhanced Ratio Analysis.

The Uniform System of Accounts is referenced in many industry contracts, management agreements, and debt agreements and other documents, the format and terminology of the Eleventh Revise Edition must be followed in order for an operating statement to be presented "in conformity with the Uniform System of Accounts for the Lodging Industry."  The effective date for adopting the Eleventh Revised Edition is for fiscal years beginning January 1, 2015.

The following list highlights the material changes from the Tenth Revised Edition that are incorporated in the Eleventh Revised Edition.

Summary Operating Statement

The following statements highlight the material changes made to the presentation of the Summary Operating Statement.
• "Rentals and Other Income" has been changed to "Miscellaneous Income."
• "Revenue" has been changed to "Operating Revenue" and "Total Revenue" has been changed to "Total Operating Revenue."
• "Information and Telecommunications Systems" has been added as a fifth Undistributed Operating Department (see Part I, Schedule 6).
• "Fixed Charges" has been changed to "Non-Operating Income and Expenses" (see Part I, Schedule 11).
• "Net Operating Income" has been changed to "Earnings Before Interest, Taxes, Depreciation and Amortization," commonly called EBITDA.
• Two Summary Operating Statement formats have been developed:
• For operators, a Replacement Reserve is deducted from EBITDA, and the bottom line is "EBITDA less Replacement Reserve."
• For owners, Interest, Depreciation, Amortization, and Income Taxes are deducted from EBITDA, and the bottom line is "Net Income."

Operating Departments
The following statements highlight the material changes contained in the operating schedules.

Multiple Departments
• In all departments, readers are advised to refer to Part V of the book that provides enhanced guidance on the reporting of revenues and expenses on a gross versus net basis.
• Additional guidance is provided in each revenue-producing department regarding the handling of surcharges, service charges, and gratuities.
• Categories have been added to each department schedule to provide additional information regarding Labor Costs and Related Expenses:
• The aggregated salaries and wages of management and non-management personnel are presented on the department schedule.
• Service Charge Distribution is presented as a distinct cost category within Salaries, Wages, Service Charges, Contracted Labor and Bonuses. It has been moved from Payroll-Related Expenses-Supplemental Pay.
• Contracted, leased, and outsourced labor costs are presented independently.
• New expense categories have been added to account for cluster services and department-specific reservations expenses.
• Administrative telecommunications expenses are no longer recorded within each department. All administrative telecommunications expenses are now recorded in the new Information and Telecommunications Systems-Schedule 6.

Rooms Department
• The segmentation that is used to record rooms revenue reflects efforts to provide greater detail and definitions and to align with industry practices.
• Resort fees are now recorded in Miscellaneous Income-Schedule 4. They are not included in the calculation of average daily rate.
• Enhanced guidance is provided regarding the handling of revenues and expenses associated with mixed-ownership lodging facilities.
• Enhanced guidance is provided regarding the allocation of package revenues and the handling of package breakage, which has moved to Miscellaneous Income--Schedule 4.

Food and Beverage Department
• Food and Beverage-Schedule 2 presents the revenues from both food and beverage venues. Separate food and beverage department schedules are not mandatory.
• Enhanced guidance is provided regarding the handling of gift certificate revenue.
• The term "cover" has been replaced with the term "customer" to reflect the number of people served.

Other Operated Departments
• Telecommunications is no longer an Other Operated Department. Guestroom-generated revenues and cost of sales are now accounted for in Guest Communications on Minor Operated Departments-Schedule 3-xx. Function room-generated revenues and cost of sales are accounted for in Audiovisual on Food and Beverage-Schedule 2. All telecommunications-related labor expenses, administrative telecommunications costs, and the costs associated with complimentary phone and Internet services are recorded on the new Information and Telecommunications Systems-Schedule 6.

Miscellaneous Income
• All resort fees and package breakage are recorded in Miscellaneous Income-Schedule 4.
• Additional guidance is provided regarding the handling of commissions, business interruption insurance, foreign currency exchange, unused or forfeited gift certificates, and interest income.

Undistributed Departments
• The information and telecommunications systems department has been created to consolidate all system-related technology expenses.
• Additional guidance is provided regarding the handling of non-guest-related foreign currency exchange income and expenses.
• The segregation of sales and marketing expenses was eliminated.
• Revenue management and catering sales functions have been clarified as sales and marketing expenses.
• Utility Taxes was eliminated as a separate expense category on Utilities-Schedule 9.
• Contract Services was added as an expense category on Utilities-Schedule 9 to incorporate the cost of energy audits.

Non-Operating Income and Expenses
• The net revenue generated by ownership that is not managed or maintained by the hotel is recorded as Non-Operating Income.
• An Owner Expenses category has been added to account for such items as asset management fees, receiver fees, and owner directed market studies and audits.
• Additional guidance is provided regarding the handling of equipment rental, unique municipal charges, and various employee housing expenses.

Financial Statements
The following statements highlight the material changes contained in the financial statements.
• Revenue and expense categories have been added to the Income Statement to reflect changes made to the Summary Operating Statement.
• A Statement of Comprehensive Income has been added to supplement the Income Statement. An illustrative statement is provided.
• A reference to International Financial Reporting Standards (IFRS) was added.
• Gift certificates and cards have been removed from Other Current Liabilities and made a separate line item.
• Additional guidance is provided regarding the handling of inventories, operating equipment, and pre-opening expenses.

Financial Ratios and Operating Metrics
The following statements highlight the material changes contained in Part III.
• In recognition of the importance of operational and financial analysis, the name of this section has been changed from "Ratios and Statistics" to "Financial Ratios and Operating Metrics."
• Ratios are presented for both operating departments and undistributed departments.
• For each department, a recommended schedule of key ratios is provided.
• A recommended labor cost schedule is provided that presents detailed labor cost data for each department.
• Additional utility and waste consumption ratios are provided, as is a discussion regarding the growing trend to measure sustainability and environmental impact.

Revenue and Expense Guide
The following statements highlight the material changes contained in the Revenue and Expense Guide.
• Guidance is provided regarding the proper recording of both revenues and expenses.
• The Revenue and Expense Guide available in an electronic format that is both sortable and searchable.

About the American Hotel & Lodging Educational Institute
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute's mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to train, educate, and certify hospitality professionals worldwide.

AHLEI’s Alcohol Service Training Program Wins Award, Adds New Formats

The Educational Institute has won a Bronze Telly in the 35th annual Telly Awards, which honors outstanding production in the field of video, for its " Controlling Alcohol Risks Effectively® (CARE) for Servers " training video. The video, which is part of AHLEI's revised CARE responsible alcohol service training seminar, features several new training scenarios as well as updated versions of alcohol service scenarios presented in the earlier version of the program.

Watch a preview here .

CARE for Servers is a one-day seminar that prepares servers with the proper knowledge of how to handle the challenges of responsible alcohol service.

During the program servers learn to:
• Effectively monitor and control guests' alcohol consumption
• Tactfully intervene before problems arise
• Carry out their establishment's ID-checking policies and spot false identification
• Handle minors according to their operation's specific policies
• Understand the laws in their state specifically and how they affect their procedures

The revised edition of CARE for Servers has been translated into Spanish (print materials and training video) and is now available for purchase. In addition, the English version is now available in an online format. Please note that the online training may not be accepted in all states for required alcohol service training.

About the American Hotel & Lodging Educational Institute

Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute's mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to train, educate, and certify hospitality professionals worldwide.

EI’s Alcohol Service Training Program Wins Award, Adds New Formats

CARE DVD Cover The Educational Institute has won a Bronze Telly in the 35th annual Telly Awards, which honors outstanding production in the field of video, for its "Controlling Alcohol Risks Effectively® (CARE) for Servers" training video. The video, which is part of EI's revised CARE responsible alcohol service training seminar, features several new training scenarios as well as updated versions of alcohol service scenarios presented in the earlier version of the program.  Read More

Watch a preview here .

Guest Service Gold

Keys Hotel Hosts Guest Service Gold Training in Pune, India

Keys Hotel India Keys Hotel Pimpri in Pune, India, hosted Guest Service Gold® training for 20 participants representing nine hotel properties on April 28. The participants, who also sat for theCertified Guest Service Professional (CGSP®) exam, came from six Keys Hotel properties, two Radissons, and a Ramada.

This was the second Guest Service Gold® training hosted by Keys Hotels, which hosted a training session in March at Keys Hotel Whitefield Bengalura in Bangalore for 26 participants from 14 properties. The success of the program is attributed by Allen Mathias, CHT, CGSP, assistant training manager for Keys Hotels, who holds several EI professional certifications and is an ardent proponent of professional development and certification.

Les Roches, Switzerland, Hosts Guest Service Gold Training

Les Roches Switzerland, Hosts Guest Service Gold Training Les Roches International School of Hotel Management in Switzerland held Guest Service Gold® training for more than 50 students and instructors in April. The students also had the opportunity to sit for the Certified Guest Service Professional (CGSP®) exam.

"We had the opportunity to welcome the American Hotel & Lodging Educational Institute to our main campus in Switzerland, to conduct the Guest Service Gold training with some of our students and faculty; and the results were outstanding," said Gamal El Fakih Rodriguez, Food and Beverage and Practical Training Manager. "All participants enjoyed very much the experience and the feedback received was exceptional, as they had the opportunity to get an industry-recognized certification as part of their studies at Les Roches. I do hope that this was the first of many other collaborative activities between our institutions."

"This well-organized and interactive training taught me many ways of satisfying the guests and go beyond their expectations," said Clement Lebaupin, a postgraduate student at Les Roches. "I discovered what companies are currently doing to provide unique and memorable guest services, and also how to develop a very positive image of your hotel thanks to your staff. The strength of this training is that it relies on real experiences and stories, and not on theory of 'how the staff should behave.' I highly recommend to anybody who wishes to work in hospitality at a position with guest relations to do this training." 

Les Roches was ranked in 2013 among the top three hospitality schools worldwide for preparing students for an international career in hospitality management.  The school offers a range of undergraduate, graduate and postgraduate and MBA courses in the field of hospitality management with branch campuses in China, Spain, and the United States. The Les Roches campus is located in the village of Bluche, Valais in Switzerland. Les Roches in China is already an EI Global Academic Partner (GAP) and EI is in discussions with Les Roches to expand this partnership to other Les Roches campuses.

About the American Hotel & Lodging Educational Institute
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute's mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to train, educate, and certify hospitality professionals worldwide.

2014 Outstanding International Educator Shares Success Story

Mr. Ahmad Shariq Mr. Ahmad Shafiq, CEO of the College of Tourism and Hotel Management (COTHM), Pakistan, and 2014 recipient of the Educational Institute's Lamp of Knowledge Award for Outstanding International Educator, visited AHLEI's Orlando office in April and shared his insights into Pakistan's hospitality and tourism industry and the role that he and his school have played in the past decade.

What were some of the challenges in starting the first hotel school in Pakistan?
Starting a hotel school in Pakistan in the year 2002 was an uphill task. There was very little awareness about the importance of hospitality education in Pakistan. People had no idea about a career in this field. Even the hospitality and tourism industry of Pakistan was in a very difficult state of affairs. There was no technical support available from the public sector to set up a hotel school. My graduation in Hospitality and Tourism Management from the Bournemouth University, UK, and more particularly AHLEI's academic resources, shaped my vision to establish a hotel school in Pakistan to open up new career horizons in front of the youth of Pakistan.  Though it was a difficult decision but I had made up my mind to become a hospitality educator. On completion of my bachelor's degree in hospitality management, I returned to Pakistan with a firm mind and developed academic partnership with the Educational Institute.

How has hospitality and tourism in Pakistan grown in the 10 years since COTHM started educating hotel professionals? What role have you played in the development of the hospitality industry and its skill standards in your country?
The hospitality and tourism industry has undergone a sea change during the last decade. Though the horizon of hospitality and tourism industry was bleak in the aftermath of 9/11 and the grave challenges of terrorism and deteriorating law and order situation, it has tremendously grown over the last few years. When I launched COTHM, it turned out to be a ray of hope for those who understood the significance of the hospitality and tourism industry. The industry responded tremendously and in a very short span of time COTHM became the centre point of the hospitality and tourism industry for human resource solutions. 

The hospitality and tourism industry has undergone a sea change during the last decade. Though the horizon of hospitality and tourism industry was bleak in the aftermath of 9/11 and the grave challenges of terrorism and deteriorating law and order situation, it has tremendously grown over the last few years. When I launched COTHM, it turned out to be a ray of hope for those who understood the significance of the hospitality and tourism industry. The industry responded tremendously and in a very short span of time COTHM became the centre point of the hospitality and tourism industry for human resource solutions. 

Through the course of time I established my linkages with the international forums of the hospitality industry and became member with Confederation of Tourism & Hospitality (CTH) UK, The Institute of Commercial Management (ICM) UK, Institute of Hospitality (IH) UK, EURHODIP- The leading hotel schools of Europe, World Association of Chefs Societies (WACS) France and Council on Hotel, Restaurant and Institutional Education (CHRIE), USA. These linkages played a very important role in creating awareness about the hospitality and tourism education in the industry as well as among the people of Pakistan.

Do most of COTHM graduates work in Pakistan or do they leave to work in other countries?
The career opportunities in the hospitality and tourism industry are increasing day by day. Some of our students launch their career in the hospitality and tourism industry of Pakistan. Some students opt for self-employment and start their own business. Since this education leads to a global career, majority of our students leave to work in the other countries.  A large number of our students are serving the hospitality industry in various regions of the world. Since our hospitality management programs have vertical mobility, they get forward standing for further study in the highly recognized hotel schools and universities outside Pakistan; especially where AHLEI's academic resources are being taught.   

What are the most popular courses offered through COTHM?
We offer a range of programs in Hospitality, Travel & Tourism and Culinary Arts Management. The academic resource of AHLEI is being used in the hospitality management programs. In ten years time COTHM has made its presence in all major cities of Pakistan. More than 5,000 graduates of COTHM are serving the hospitality industry in all regions of the world. 

What do you see as the future of hospitality in Pakistan?
The future of hospitality industry in Pakistan is very promising. All economic sectors are doing well at the moment, therefore, the hospitality and tourism industry is also flourishing at a tremendous pace. New hotel chains and restaurants are coming to Pakistan, which implies growing demand of qualified human resource. The hospitality industry is gradually becoming a potent segment of the economy of Pakistan.

How does AHLEI partnership impact your vision for Pakistan?
The partnership with AHLEI spanning more than a decade has been the key factor that continuously led COTHM to success. I firmly believe that through this partnership I can capitalize on the knowledge and resource bank of AHLEI and contribute a great deal to the development of the hospitality and tourism industry of Pakistan, taking it to new heights of excellence. After my meeting with the management of AHLEI at its headquarters in Orlando during my recent visit, I am looking at new horizons of mutual collaboration between COTHM and AHLEI, leading to a lasting relationship. 

About the American Hotel & Lodging Educational Institute
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute's mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to train, educate, and certify hospitality professionals worldwide.

Agreements Offer New Opportunities for Certified Hotel Administrators (CHA®)

CHA Earning the Certified Hotel Administrator (CHA®) professional certification is a significant achievement that stands on its own. However, two recent agreements between the Educational Institute and other organizations offer new opportunities for CHAs to extend the reach of their designation. CHAs can earn college credit through American Public University, and can earn the Certified Hotel General Manager (CHGM) designation offered by the Canadian Tourism Human Resource Council through an arrangement that benefits US and Canadian hotel managers. 

EI has signed an agreement with American Public University (APU) to enable hospitality professionals holding the Certified Hotel Administrator (CHA®) designation to earn undergraduate or graduate academic credit in select APU programs. Under the terms of the agreement, CHA designees admitted to and enrolled at APU may be eligible to receive academic credit towards a master's degree in management, business administration, or hospitality management.  Eligible students may also be able to receive credit toward their undergraduate degree in hospitality management through the university's prior learning assessment program, based upon knowledge gained through their career experiences. Learn more about the program here. 

In another agreement, the Canadian Tourism Human Resource Council (CTHRC) and EI have established a credential recognition agreement that will offer hotel administrators the opportunity to hold credentials from both organizations-EI's Certified Hotel Administrator (CHA) and CTHRC's Certified Hotel General Manager (CHGM). Under the agreement, each organization recognizes the two credentials as equivalent, "testifying to a comparable degree of competency and knowledge of their holders."  

Each organization has agreed to award its credential to individuals who hold the other organization's designation. For a small administrative fee, hospitality professionals who hold the CHA will be able to receive the CHGM, and vice versa. This will give top hospitality administrators the professional recognition they deserve across North America and around the world. "The content and the program requirements of the CHGM are consistent with those of the CHA, and it makes sense for our organizations to recognize the professionalism and dedication of the general managers and hotel executives who have earned either certification," said Robert L. Steele III, CHA, EI president.  "This agreement is consistent with our company's efforts to work cooperatively with other organizations to advance the stature of the global hospitality industry."

About the American Hotel & Lodging Educational Institute
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute's mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to train, educate, and certify hospitality professionals worldwide.

Meet AHLEI’s First Global Academic Partner (GAP) in Poland

Meet AHLEI's First Global Academic Partner (GAP) in Poland Earlier this year, the American Hotel & Lodging Educational Institute (AHLEI) signed a Global Academic Partner (GAP) agreement with eliteadvices.com, its first partner in Poland. The company was founded in 2010 by Kris Glabinski, former director of revenue management and distribution at Accor Hotels Poland and former regional manager of revenue development for British Airways Europe. While eliteadvices.com began as a consulting business, it soon evolved into an educational organization, as Glabinski realized that many properties lacked basic industry know-how, which created problems that could not be solved by consulting alone. 

Eliteadvices.com enhanced its training programs by incorporating educational materials from the Educational Institute. The new, joint training and educational material has been translated and adapted to Polish needs and reflects the reality of hotel industry in Poland. As a result of their cooperation, eliteadvices.com became the first AHLEI Global Academic Partner in Poland and in this part of Europe. Eliteadvices.com has already trained several Polish hotels in revenue management and customer service and has certified many hotel individuals.

The company is the owner of the training portal: www.SzkoleniaHoteli.pl, where hoteliers in Poland are able to purchase online a wide selection of eLearning courses, book professional trainings with experienced trainers, and enroll in professional and International certification and designations.

Glabinski is finalizing publication of the first book of revenue management in hotels in Polish and will soon add a new educational training program in the field of sales and marketing for hotels. Glabinski's favorite quote for business is from Brian Tracy: "It's not about what happens if I train people and they leave.  It's about what happens if I don't train them and they stay."

About the American Hotel & Lodging Educational Institute
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute's mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to train, educate, and certify hospitality professionals worldwide.

AHLEI Celebrates 10 Years in China with Extended Visit

AHLEI Celebrates 10 Years in China with Extended Visit Several senior executives of the American Hotel & Lodging Educational Institute (AHLEI) visited China for ten days in April to celebrate the Educational Institute's decade-long presence in that country.

Robert L. Steele III, CHA, president and COO; Brenda L. Vazquez, CMHS, CGSP, senior vice president, marketing; Ed Kastli, CMHS, CGSP, vice president, international sales; and Leon Shi, CHE, AHLEI's country manager of operations for China, traveled throughout China to locations in Shanghai, Guangdong, Shenzhen, Tianjin, and Beijing. They met with AHLEI's regional partners, addressed academic institutions and hospitality conferences, and presented information on AHLEI's professional certification and training programs to the country's hospitality leaders.  

Click on the city's name to view a Facebook photo album for each part of AHLEI's China trip. 

In Shanghai, the team attended a VIP dinner for Certified Hotel Administrators (CHA®) and participated in a conference hosted by the International CHA Alliance.  From there, they traveled to Shenzhen, where they took part in the Sino-American Hospitality Executive Development Forum at the Goodview Hotel Tangxia, Guangdong, met with AHLEI's regional partners representing Shenzhen, and visited a Certified Hotel Administrator (CHA®) certification review session for several hotel executives. 

The tour of China continued with a visit to Tianjin, where executives participated in the International Forum of Hospitality Education Exchange at Nankai University. The forum was hosted by AHLEI's regional partner, Eastern PY (Tianjin) Enterprises Management Co., Ltd.  After taking the bullet train from Tianjin to Beijing, the AHLEI executives participated in the Beijing Educational Institute Forum, hosted by the International Education & Cultural Alliance (IECA), AHLEI's regional partner in Beijing.  The event was held on the campus of the Beijing International Studies University. Finally, the team visited the Beijing Hospitality Institute (BHI), one of AHLEI's Global Academic Partner (GAP) schools.

About the American Hotel & Lodging Educational Institute
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute's mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to train, educate, and certify hospitality professionals worldwide.

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