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2018

AHLEI Welcomes First Global Academic Partner School in Myanma

Orlando, Florida, May 2018 - The American Hotel & Lodging Educational Institute (AHLEI) has signed a license agreement with American International School of Hospitality in Yangon, Myanmar, to offer AHLEI's hospitality management courses and certificates. The school is AHLEI's first Global Academic Partner (GAP) in Myanmar.

The school, which will offer individual courses as well as AHLEI's 12-course Hospitality Management Diploma, expects to enroll 300 students by the end of 2018.

Thomas Siew, principal of the school, is a veteran hotelier with more than 44 years of experience in the hospitality industry. He has been a general manager of three- to five-star hotels as well as a hotel and training consultant.  He noted that hospitality and tourism is a growing industry in Myanmar, as the country is opening its doors to foreign investments in the hospitality sector. However, there is a shortage of people with the skills and knowledge to fill the many positions that will become available.

"Being a very passionate hotelier, my person aim is to guide and groom the present generations of hoteliers to create the 'WOW' experience for customers," said Siew. "Combining my 44 years of practical hospitality experience with the outstanding curriculums and syllabi from AHLEI, or school is committed to teach and train world-class professionals for the global hospitality industry."

He added, "With well-equipped labs and dedicated and experienced lecturers, we aim to impart quality education and practical experiences that will empower our students to face every hospitality industry challenge."

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About the American Hotel & Lodging Educational Institute (AHLEI)

Established in 1953 as the nonprofit education and training arm of the American Hotel & Lodging Association (AHLA), AHLEI's mission is to be the preferred provider of quality resources to educate, develop, and certify hospitality educators, students, and professionals worldwide. AHLEI became part of the National Restaurant Association in 2017, connecting and leveraging the resources of two organizations that are deeply committed to a vision of career success and upward mobility for current and future hospitality, restaurant and foodservice employees.

Orlando, Florida, January 2018 - The ninth edition of Planning and Control for Food and Beverage Operations is now available from the American Hotel & Lodging Educational Institute (AHLEI). Written by Jack D. Ninemeier, Ph.D., this essential management textbook introduces readers to the control processes used to reduce costs and increase efficiency in food and beverage operations in restaurants and hotels. The book explores how planning and control functions can help operations work smarter, compete for greater market share, and provide value to guests.

New to the ninth edition is a chapter feature called "Advice from a Mentor," which poses questions and provides answers related to big-picture issues such as career decisions and business philosophies, as they apply to content covered in that chapter. There are two new sections related to buffets, salad bars, and other self-service venues; and a new section on inventory management methods such as just-in-time purchasing systems and supplier-managed inventory systems. 

Each chapter has been updated to reflect the latest technologies and how they affect planning and control processes and procedures. Examples include the use of cloud-based budgeting systems, self-service kiosks and handheld server terminals, automated beverage control systems, and the role of social media in employee recruitment. In addition, content concerning financial statements has been revised to comply with the most recent Uniform System of Accounts for the Lodging Industry. 
Planning and Control for Food and Beverage Operations, Ninth Edition, is used in college and university hospitality management programs worldwide and is also available as part of AHLEI's online distance learning program.

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About the American Hotel & Lodging Educational Institute (AHLEI)
Established in 1953 as the nonprofit education and training arm of the American Hotel & Lodging Association (AHLA), AHLEI's mission is to be the preferred provider of quality resources to educate, develop, and certify hospitality educators, students, and professionals worldwide. AHLEI became part of the National Restaurant Association in 2017, connecting and leveraging the resources of two organizations that are deeply committed to a vision of career success and upward mobility for current and future hospitality, restaurant and foodservice employees. 

Orlando, Florida, January 2018 - The American Hotel & Lodging Educational Institute (AHLEI) has launched a new tourism-focused version of its bestselling Guest Service Gold® training and certification program designed to arm all hospitality and tourism employees with the skills they need to deliver high-caliber service to every guest, every time.

In a digital world where 9 out of 10 travelers think reading online reviews is important, and 70% of travelers who use review sites look at up to 20 reviews in the planning stages of their trips, it is essential that tourism businesses deliver experiences that lead to positive reviews. And what leads to a five-star review? According to a survey of 1,800 top-rated venues, 72% of five-star ratings cited great service, while only 11% of top reviews cited value or cleanliness.

Guest Service Gold® Tourism demonstrates how tourism employees can use seven guest service elements to connect with guests in ways that create memorable encounters and repeat business. Topics are: 

  • Recovery: Turn it Around
  • Personalization: Provide an Individualized Experience
  • Knowledge: Be in the Know
  • Passion: Inspire Others
  • Commitment: Be All In
  • Inclusion: Include Everyone
  • Personality: Be Yourself

 "Today's travelers are quick to share their experiences-good or bad-online. It's absolutely essential for every tourism venue to be committed to delivering amazing guest service that visitors will want to rave about," said Lawrence J. Lynch, FASAE, CAE, senior vice president, certification & operations, National Restaurant Association. "Guest Service Gold® Tourism teaches tourism professionals seven ways to impress guests and inspire repeat business."

The training prepares individuals to earn the Certified Guest Service Professional (CGSP®) designation, held by nearly 40,000 hospitality employees worldwide.  Properties and tourism businesses that certify all guest-facing staff can become Certified Guest Service Properties.

Guest Service Gold® Tourism is offered in print and online formats. English and Spanish versions are available.  For more information, visit www.ahlei.org or contact sales@ahlei.org or 1.800.349.0299. 

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About the American Hotel & Lodging Educational Institute (AHLEI)
Established in 1953 as the nonprofit education and training arm of the American Hotel & Lodging Association (AHLA), AHLEI's mission is to be the preferred provider of quality resources to educate, develop, and certify hospitality educators, students, and professionals worldwide. AHLEI became part of the National Restaurant Association in 2017, connecting and leveraging the resources of two organizations that are deeply committed to a vision of career success and upward mobility for current and future hospitality, restaurant and foodservice employees.