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Responsible Alcohol Service (CARE)

Controlling Alcohol Risks Effectively

The Controlling Alcohol Risks Effectively® (CARE) for Servers program includes updates to learning activities and discussions on how to effectively monitor and control guests' alcohol consumption, tactfully intervene before problems arise, carry out ID-checking policies, and handle minors according to your venue's policies.

New sections on lodging-specific alcohol sales include areas covering in-room dining service, minibars, banquets and catering, as well as retail outlets such as gift shops. Other new topics presented include specific content on energy drinks, illegal drugs and tobacco sales.

Successful completion of any of the CARE training programs will lead to an American Hotel & Lodging Educational Institute (AHLEI) issued Training Verification Card, and can reduce liability risks and help lower insurance rates.

Telly Award - Bronze This one-day Seminar/Workshop, Controlling Alcohol Risks Effectively® (CARE) prepares servers with the proper knowledge of how to handle the challenges of responsible alcohol service. The Educational Institute graded final exam offers proof of training for individuals that successfully pass the CARE exam with a score of 84% or higher with the CARE Training Verification Card.

Servers will learn to:

  • Effectively monitor and control guests' alcohol consumption
  • Tactfully intervene before problems arise
  • Carry out their establishment's ID-checking policies and spot false identification
  • Handle minors according to their operation's specific policies 
  • Understand the laws in their state specifically and how they affect their procedure

 The CARE program provides:

  • Section on lodging-specific alcohol sales, including in-room dining service, mini-bars, retail outlets/gift shops and banquets/special event
  • Content on energy drinks and illegal drugs
  • ID checking guide
  • Content throughout on tobacco sales
  • Hotel and gaming scenarios
  • Easy-to-use instructor's guide format
  • Training DVD to reinforce key concepts
  • Spanish version available

The CARE program includes everything a hospitality trainer needs to conduct an effective one-day workshop. The participant materials help employees better visualize training concepts, while the video provides specific training examples. The video features several new training scenarios as well as updated versions of alcohol service scenarios presented in the earlier version of the program. View a clip of this award-winning video. The CARE video won a Bronze Telly in the 35th annual Telly Awards, which honors outstanding productions in the field of video.

For more information, and to order call 1 800 344 4381 or +1 517 318 2367 or email Deb Badgett at dbadgett@ahla.com.

Guests affected by alcohol don't confine themselves to the bar or restaurant. This workshop trains all employees, including front desk staff, valet attendants, cashiers, and housekeepers, to recognize signs of intoxication, communicate with management, and intervene appropriately in challenging situations. Revised in 2015, the updated material includes new content on guestroom minibars, in-room dining and minors, and gift shops/retail outlets, as well as call-out boxes on gaming and tobacco sales. 

Instructor Kit

  • Instructor Guide
  • Participant Manual
  • Training DVD

06880ISE04ENGE - English ©2015
$249.95. AH&LA Members: $209.95

Participant Manual and Exam Packet

06880SGP04ENGE-English ©2015
$16.95. AH&LA Members: $13.95

For more information, quantity discounts, and to order call 1 800 344 4381 or +1 517 318 2367; or email Deb Badgett at dbadgett@ahla.com.

The four-hour Controlling Alcohol Risks Effectively® (CARE) online program provides flexible, self-paced training to prepare employees for handling the challenges of responsible alcohol service.

This interactive online program features audio/video, learning activities and review questions. 

Servers will learn how to:

  • Effectively monitor and control guests' alcohol consumption
  • Tactfully intervene before problems arise
  • Carry out their establishment's ID-checking policies and spot fake or altered identifications
  • Handle minors according to their operation's policies
  • Describe the physical effects of alcohol
  • Explain the laws regarding alcohol service and how they affect their work

CARE® Online Includes:

  • Seven (7) content modules
  • Introduction
  • Alcohol Service and the Law
  • Checking Identification
  • Alcohol and Its Physical Impact
  • Intervention
  • State Laws
  • Summary
  • Glossary of terms
  • CARE® Pocket Guide (PDF format)
  • State laws document (PDF format)
  • Module quizzes for learning application
  • Proctored final exam
  • Certificate of Completion for servers who pass the final exam

The CARE Online program is not available in the following states: Louisiana, Michigan, New Mexico, Tennessee, and Washington.

CARE Online Price Chart

CARE Pricing

For more information, and to order call 1 800 344 4381 or +1 517 318 2367 or email Deb Badgett at dbadgett@ahla.com.

CARE Frequently Asked Questions (FAQ)

I finished my CARE course, but I do not see an exam that is available for me to take. What do I do?
There are two types of CARE courses. One has an exam, and the other does not. If your course has an exam, it will appear in your course list once you have completed the CARE course. Ask your supervisor which course you are taking if you are not sure.

How do I take the CARE final exam?
In order to take the first exam, click on "Post-Test" under "Overview". To log into the exam, enter your user password and have your proctor enter their username and password. (The proctor is usually the training manager or HR manager).

How do I retake the exam if I fail my first attempt?
In order to take the second exam, repeat the process above. Even though there is a second "Post-Test", the user still clicks the same "Post-Test" as they did for the first exam.

How do I retake the exam for the third time?
In order to take a third exam, please contact the Educational Institute at the contact information located below.

This self-paced program enables those preparing to become a certified Controlling Alcohol Risks Effectively® (CARE) trainer to study the CARE Instructor's Guide at a comfortable learning speed. Trainers take a proctored final exam graded by AHLEI. Successful candidates' will be awarded a Controlling Alcohol Risks Effectively® for Trainers certificate.

If required by state mandate, AHLEI will provide proof of certification to the appropriate governmental agencies.

Call for pricing details 1 800 344 4381 or +1 517 318 2367; or email Deb Badgett at dbadgett@ahla.com.

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