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Certified Guest Service Professional (CGSP®)

Certified Guest Service Professional (CGSP®)

06500PGF01ENGE

Membership BenefitsMembership Benefits

Member: $58.00
Nonmember: $85.00

Today's successful hospitality employee must have effective guest service skills in today's competitive market. They must be able to engage and connect with their guest to go above and beyond the call of duty.

The Certified Guest Service Professional (CGSP®) designation provides recognition for those individuals that know how to achieve and express exceptional service by engaging with their guests and creating memorable experiences. Recognized worldwide, the CGSP®  designation is the highest acknowledgment of awarding-winning guest service for employees in the lodging industry.

Successful candidates will receive a certificate and CGSP® gold lapel pin, to be worn on their uniform in recognition of their knowledge and skills in guest service.

This certification meets the requirements for stackable and portable certifications for Workforce Innovation & Opportunity Act (WIOA) grant purposes. Visit our Workforce Training page to learn more about our workforce resources. 

For additional information, please contact AHLEI's Professional Certification Department:
email:  certification@ahla.com  | phone: +1.407.999.8100 or 1.888.575.8726 | fax: +1.407.236.7848 or +1.407.999.8610

To qualify for the Certified Guest Service Professional (CGSP®) designation individuals must successfully complete one of AHLEI's Guest Service Gold® training programs.

Individuals (self-study):  Purchase Guest Service Gold® training online with the certification exam. 
Select from:   Guest Service Gold® Golden Opportunities or Guest Service Gold® Making Connections (formerly Guest Service Gold®)

Classroom Training:   Group training requires the purchase of one of the instructor/facilitator Guest Service Gold® Training Programs, as well as participant packages (that include workbook and certification exam scan sheet), which are sold separately.
Select from:   Guest Service Gold® Golden Opportunities or Guest Service Gold® Making Connections (formerly Guest Service Gold®)

Please note:  The Guest Service Gold® online programs in English only includes complimentary access to the TripAdvisor® Reputation Management for Front-Line Staff online course. 

To offer the print-based TripAdvisor Reputation Management program with group or classroom training or to purchase Guest Service Gold® participant packages with certification exam scan sheet, please contact an AHLEI sales representative.
1 800 349 0299 | +1 407 999 8100 

 

Guest Service Gold® training can be delivered in two-hours in a group setting or as individual training:

Available in print and online formats.

Select from:

Guest Service Gold® Golden Opportunities  New! 

Guest Service Gold® Golden Opportunities Online Program    

Guest Service Gold® Golden Opportunities will soon be available in Spanish and Simplified Chinese.


Guest Service Gold® Making Connections
 (renamed - originally Guest Service Gold®) Available in Spanish.

Guest Service Gold® Making Connections Online Program  
Available in Spanish.

 



    The CGSP® exam consists of 30 multiple-choice questions and candidates must achieve a minimum score of 70% to earn the CGSP® designation. Available online or print-based.

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