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      Certified Hospitality Instructor (CHI)

      Certified Hospitality Instructor (CHI)

      Membership Benefits Link

      Recertification Information Link

      Member: $750.00
      Nonmember: $750.00

      Reach the pinnacle of excellence in secondary school hospitality instruction. The Certified Hospitality Instructor (CHI) program will enhance your hospitality knowledge and skills and sharpen your ability to convey the information to students so they may be better prepared for a career in the hospitality and tourism industry.

      The CHI program will help you:

      • Enhance critical thinking skills
      • Apply course concepts to workplace experiences
      • Become more confident about the material you teach

      You provide the crucial link between your students and the hospitality industry. Discover how to increase your impact in developing tomorrow's strongest hospitality leaders!

      NEW CURRICULUM:
      A new curriculum and a new format for CHI is available as of November 2013. The following details highlight updates and changes.

      • Two-level format
      • Self-study online format, custom textbook and supporting materials for each level
      • Program fee is $750 for both levels. Includes all prep curriculum and certification fee.
      • Completion requirements include passing the Level 1 and Level 2 exams with a score of 70% or higher, plus completing a 120-hour internship.

      Grandfathering Current Instructors:
      The following are the prerequisites for teachers who have already taken Level 1, Level 2, or Level 3 of the previous curriculum of the CHI program.

      1. If you have only taken CHI Level 1, you are required to complete the new Level 2.  You are exempt from Level 1.
      2. If you have taken CHI Level 1 and 2, but not 3, you are required to complete the new Level 2.  You are exempt from Level 1.
      3. If you have taken CHI Levels 2 and/or 3, but not 1, you are required to complete the new Level 1.  You are exempt from Level 2.

      Who Should Participate?
      The CHI program is designed for individuals currently employed full-or part-time as a secondary school instructor teaching a hospitality curriculum, and for instructors in hospitality workforce training programs. This includes individuals that teach any one of these EI hospitality programs, Hospitality and Tourism Program (HTMP), Lodging Management Program (LMP), or Skills, Tasks, And Result Training (START). No matter how much hospitality knowledge and experience you have, this program will help you excel in the classroom.

      About EI's High School Program
      The Hospitality and Tourism Management Program (HTMP) is an advanced, high school curriculum that immerses the student into the world of hospitality and tourism. This two year program will introduce students to the lodging industry and teach them the management principles that will enable them to achieve success in a hospitality leadership role. Completing this program will open many doors of opportunity and set the students on an exciting career path. The program includes an internationally recognized certification, created especially for the HTMP curriculum.

      Candidates for the CHI should:

      • Hold an academic degree
      • Be currently employed full-or part-time as a secondary school instructor teaching a hospitality curriculum, or teach a hospitality workforce training program; or be teaching one of EI's hospitality programs, to include: Hospitality and Tourism Management Program (HTMP), Lodging Management Program (LMP), or Skills, Tasks, And Results Training (START).

      To successfully earn the CHI, a candidate must complete the following requirements:

      • Successfully complete Level 1 and Level 2 of the CHI self-study materials
      • Pass Level 1 and Level 2 exams with a score of 70% or higher
      • Complete 120 hours of internship with a hospitality organization
      • Be currently employed as a secondary school hospitality instructor or workforce program hospitality instructor

      Application

      Download Certified Hospitality Instructor (CHI) application form(PDF format)

      Submit the following:

      • Completed CHI application form
      • Employment verification form (signed by your immediate supervisor)
      • Payment

      Internship

      Download CHI Internship Verification form(PDF format)

      Submit this form as proof of completion of the CHI's 120-hour internship requirement. This form is also included with the study materials that you receive upon acceptance as a CHI candidate.  

      Earning the CHI signifies that the recipient has mastered the subject matter necessary to teach the essential hospitality knowledge and skills in the classroom. 

      Resources materials include two custom books, one each for Level 1 and Level 2, and online courses for Level 1 and Level 2.  There are 15 hours of online content for Level 1 and 10 hours of online content for Level 2.  

      Content for the Level 1 and Level 2 material includes:

      Level 1
      Unit 1 Introduction to Hospitality and Guest Service
      Service Makes the Difference 
      Exploring Hospitality Careers 
      Hotel Organization and Management 

      Unit 2 Operations
      Front Office Operations 
      Planning and Organizing the Housekeeping Department 
      The Role, Cost, and Management of Hospitality Facilities 
      Food and Beverage Operations 
      Facility Design, Décor, and Cleaning 
      Sanitation, Safety, Security, Health, and Legal Issues

      Unit 3 Finance
      The Front Office Audit 
      Revenue Management 
      Controlling Expenses 
      Labor and Revenue Control 

      Level 2
      Unit 1 Leadership
      The Changing Nature of Leadership and Management 
      The Challenge of Diversity 
      Goal-Setting, Coaching, and Conflict Management Skills 

      Unit 2 Human Resources
      Employment Laws and Applications 
      Compensation Administration 
      Incentive and Benefits Administration 

      Unit 3 Sales and Marketing
      Introduction to Hospitality Sales and Marketing 
      The Marketing Plan 
      Advertising, Public Relations, and Publicity 
      Marketing to Special Segments 

      Unit 4 Safety and Security
      Security in the Lodging Industry 
      Safety and Security Systems 
      Emergency Management and Media Relations

      The CHI has two exams, one each for Level 1 and Level 2.  CHI candidates must pass each exam with a score of 70% or higher.

      The exams are delivered online-there is no paper-based option at this time.