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Certified Guestroom Attendant

Certified Guestroom Attendant

08031

Membership BenefitsMembership Benefits

Member: $50.00
Nonmember: $75.00

The Guestroom Attendant certification recognizes the skills and knowledge needed to keep guest rooms clean, safe and maintained at a lodging property. 

The certification is supported by the START and quickSTART (Skills, Tasks, and Results Training) programs. START resources present concise instructions for training new or prospective employees on how to perform key tasks correctly, along with the general hospitality knowledge, and soft skills needed in the hospitality industry. 

Training options include: 
• START: Classroom or workshop setting  
• quickSTART: On-the-job training 
• START Online Learning: Individuals to study at their own pace

Successful candidates who complete the START or quickSTART program and pass the certification exam will receive a certificate, lapel pin and global recognition for their accomplishment.

This certification meets the requirements for stackable and portable certifications for Workforce Innovation & Opportunity Act (WIOA) grant purposes. Visit our  Workforce Training  page to learn more about our workforce resources. 

For additional information, please contact the Professional Certification Department:
email: certification@ahlei.org  | Phone +1 407 999 8100 or 1 888 575 8726 | Fax: +1 407 236 7848 or
+1 407 999 8610

START for Guestroom Attendant is intended for employees/trainees in a classroom setting. It does not require an on-the-job training component.

quickSTART for Guestroom Attendant is intended for on-the-job employee training or for trainees with access to a hands-on learning lab or internship where there are opportunities to perform job tasks.

START Online Learning for Guestroom Attendant is intended for individual training to study at your own pace. Candidates have the option to follow the quickSTART path which replaces the job breakdowns with a skills validation list. 

Order online, or download order form here and return to AHLEI professional certification department.

START Instructor Guide Package (print)  
• Instructor Guide  
• Certification Exam Questions (printable)  
 $154.95 | AH&LA member $124.95 
 Please note: Same instructor guide is used for training candidates using the quickSTART resources.    

START Participant Package (print)  
• START Study Guide  
• Certification Exam Scan Sheet  
 $75.00 | AH&LA member $50.00 

quickSTART Participant Package (print) 
• quickSTART Study Guide   
• Certification Exam Scan Sheet  
 $75.00 | AH&LA member $50.00 

START Online Learning for Individuals
• Three-month access to same program materials as paper-based version
• Online Certification Exam 
$75.00 | AH&LA member $50.00

Those who complete the START or quickSTART program for Guestroom Attendant are prepared to take the Guestroom Attendant certification exam. There is no time in position requirement for the exam. The certification exam consists of 30 multiple-choice questions.

To qualify, candidates must:

• Complete either START or quickSTART program 
• Pass certification exam with a score of 70% or higher  

Certification exam scan sheets are included in the START and quickSTART participant packages. The instructor or trainer administers the certification exam. 

Individuals taking the START program online will be able to access the online exam upon completing the course.

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