The Educational Institute (EI) was founded in 1953 to provide working hospitality professionals with education and training. EI continues to meet the needs of the industry with a variety of hospitality solutions, including online learning, professional certification, and resources for high schools, colleges, and workforce agencies.
Use our training programs and distance learning platforms for your hotel staff certification and training. EI is the global leader in hospitality training and hotel management certifications and offers online learning and courses with textbooks and digital material to enhance the hospitality learning experience. EI’s programs are all recognized by the American Hotel & Lodging Association (AH&LA) and conform to the best practices in the hotel and lodging industry.
Every hotel, resort, casino and hospitality business can benefit from continuing training and updating the staff’s skill certifications. Select our Certification Programs to discover what professional hospitality certification designations are available for all levels of employee, from line-level through hospitality management. Select Products to browse our extensive list of hospitality training options. For a detailed list of our Learning Programs available, click here.
"Happy 60th celebration to this great institution...The Educational Institute has been part of my career development since 1984...EI was and still remains a reference for hospitality training and education."
Thierry G. Eck, CHE, CHA, DirectorThe Panama International Hotel School
"The student response was great! Guest Service Gold® is a wonderful program that really drove home the value of exceptional guest service."
Devon Allio, CGSP, Hospitality Management Program InstructorMTI Community College - Burnaby Campus
"The country will have a major impact from the presence of the Educational Institute. Hospitality professionals will no longer worry about how to get certified, and hotels will no longer be concerned about the shortage in skilled manpower, or how to ensure customer service."
David Kimanthi, CHT , Managing DirectorHuman Capital Hotel & Tourism Institute, Mombasa, Kenya
"There is no greater designation that a hospitality professional could earn than the Certified Hotel Administrator (CHA). This program provides in depth theory and best practice challenges that prepare you to rise to any occasion that may arise."
Brandon Springer, CHA, CFBE, CHT
"Guest Service Gold® is a best course for both students and professionals. It is a clear picture of real work place. It shows the effort, hard work, intelligence and empathy that staff provides in their workplace."
Sandhya Rayamajhi, StudentSilver Mountain School of Hotel Management
"We have been extremely pleased with the new EI materials for teaching hospitality management. The students are loving the color, technology integration and the pacing of the new materials."
Dr. Michelle Aldrich, FACS TeacherTrumph High School
"The Guest Service Gold® training program delivers a consistent guest service message and is something that any business can implement… not just hotels."
Louis Robbins, Managing DirectorNickelodeon Suites Resort
"Tourism is dynamic, but very different from other areas of law enforcement. It's important to be able to use the right hospitality and tourism terminology."
Marcus Camacho, Sgt.Orange County (FL) Sheriff's Office
Hospitality iCoach APP
Connect with us