EI’s Guest Service Gold® training program and Certified Guest Service Professional (CGSP®) certification continue to provide hospitality students and employees with the skills needed to deliver amazing guest service.NYLO Hotels became the first brand to have all of its properties earn the Certified Guest Service Property designation after training employees at its four hotels: NYLO Plano at Legacy, NYLO Dallas/Las Colinas, and NYLO Dallas South Side (all in Texas); and NYLO Providence Warwick (in Rhode Island).The hospitality programs at Cheyney University in Cheyney, Pennsylvania; Ivy Tech Community College in Bloomington, Indiana; Universidad San Ignacio de Loyola, S.A., in Lima, Peru; and Haaga-Helia University of Applied Science in Helsinki, Finland, have all begun teaching their students with Guest Service Gold. In addition, EI also conducted a train-the-trainer workshop for an instructor at Haaga-Helia who will serve as the main Guest Service Gold trainer in the Helsinki region and provide EI’s Guest Service Gold training to industry professionals in the future.As part of its new 2013 tourism and hospitality training scheme, the Ras Al Khaimah Tourism Development Authority (Ras Al Khaimah TDA) in Saudi Arabia presented Guest Service Gold training and the CGSP exam to 25 participants. It was one of five major courses for employees of tourism entities in the emirate aimed at improving and upgrading the quality of service within hotels as well as tour operators and destination management companies.Victor Louis, Chief Operating Officer, Ras Al Khaimah Tourism and Development Authority said: “Through this new tourism training scheme we are providing exclusive training solutions for the tourism sector to ensure that Ras Al Khaimah tourism industry continues its premium development with world-class people involved at all levels.”
Published Feb. 2013
About the American Hotel & Lodging Educational Institute
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to train, educate, and certify hospitality professionals worldwide.
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