In pursuit of its goal to become the first Certified Guest Service Destination, the Lee County (FL) Visitor & Convention Bureau (VCB) recently presented the Certified Guest Service Professional (CGSP®) certification to its first class of 12. The participants of this first class represented a hotel, vacation rentals, transportation, airport, VCB volunteers, and employees of a city-run recreation center.
"Being the first Certified Guest Service Destination partner is a real honor," said Tamara Pigott, VCB executive director. "The fact that everyone in the program passed is a testament to the training provided and the commitment by our partners. Knowing how to make every guest's visit enjoyable and memorable is the cornerstone to every successful hospitality entity."
To earn the certification, participants completed the VCB's seven-module Guests First Customer Service Training Program, than sat for the Certified Guest Service Professional exam. Typically, those pursuing the CGSP certification go through EI's Guest Service Gold training program; however, the Guests First program encompasses many of the same concepts. The Lee County VCB plans two more CGSP exam sessions this summer, and will continue to offer them periodically throughout the year.
Published June, 2013.
About the American Hotel & Lodging Educational Institute
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to train, educate, and certify hospitality professionals worldwide.
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