The Pan Pacific, a 4-diamond and 5-star hotel in downtown Vancouver, British Columbia, Canada, is a world-renowned property that combines the warmth of Canadian hospitality with contemporary North American service excellence to provide a superlative experience for guests and visitors. A local landmark of quality and distinction, the Pan Pacific Vancouver has earned a global reputation for excellence.
The PanPacific has contracted with the Educational Institute to provide its employees with training and professional development opportunities, using the CourseLine® e-learning platform and professional certification. None of the training is mandatory, but employees have open access to pursue as much training as they desire in whatever areas interest them. Posters in the employee break room (like the one at right) make employees aware of the training opportunities.
Our associates like that CourseLine is current and has a wide variety of material," said Shailee Fruin, human capital and development manager for the Pan Pacific Vancouver. "There are quick, easy access videos that focus on particular skills, or they can go more in depth with the courses." She noted that the property's 430 associates have the opportunity to take whatever courses they choose. For instance, one back-of-the-house steward took an accounting course, while a restaurant server is working her way through several courses, exploring her future options in the hospitality field.
"Our associates appreciate having it available. We have three computer stations in our education and training room, and many associates simply access it from home," Fruin explained. "As their skills evolve, they can apply for new positions and work toward professional certification."
"We enable our associates to be responsible for their own development by giving them options," she continued. "Access to e-learning is free. And while we don't pay for professional certification up front, employees can submit for educational reimbursement up to $500 per year, including certification fees."
The Pan Pacific Vancouver offers its employees recognition points for completing CourseLine training modules and for earning professional certification. These points can be redeemed for a variety of recognition rewards. In addition, when an employee earns a professional certification, the executive team and the associate's direct manager and peers gather and publicly present the associate with his or her certificate and pin.
Published March, 2013.
About the American Hotel & Lodging Educational Institute
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to train, educate, and certify hospitality professionals worldwide.
Facebook Google+ LinkedIn Twitter YouTube Hospitality iCoach Instagram
Connect with us