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      New Online Program Highlights General Manager Skills

      October 2011, Orlando, Florida - The American Hotel & Lodging Educational Institute (EI) has introduced a new online program to provide new or aspiring general managers with an overview of key issues they may face in their positions. GM (General Manager) 101 is an interactive, eLearning program that provides an overview of the knowledge and skills that help new or experienced general managers and/or new property owners/operators to successfully manage a hotel property.

      GM101 includes case studies, practice sessions, pre-diagnostic assessment, and post-diagnostic assessment to measure development of skills and knowledge of hotel operations.

      Major areas of hotel operations are covered in this program, including:

      • Property Operations
      • Financial Management
      • Guest Experience
      • People Management and Leadership
      • Marketing and Sales Management
      • Food and Beverage Operations

      GM101 is available on the EI shopping cart for $125.00 for AH&LA members and $155.00 for nonmembers. Individuals will receive a keycode upon purchase to access this online program for three months from date of purchase.

      For additional information, please visit AHLEI.org or call 800-752-4567 or 517-372-8800. Outside the U.S. and Canada, call 407-999-8100.

      About the American Hotel & Lodging Educational Institute
      Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to train, educate, and certify hospitality professionals worldwide.

      Elizabeth Johnson - ejohnson@ahla.com