ORLANDO, Fla., September 2011- Nickelodeon Suites Resort in Orlando was recognized this month by the American Hotel & Lodging Educational Institute (EI) as the first hotel in the world to receive the prestigious Certified Guest Service Property designation.
Guest Service Gold, a new guest service training program from EI, trains employees and properties how to achieve a new standard of exceptional service based on the philosophy of emotionally engaging with guests in memorable and exceptional ways. There are three main components to Guest Service Gold: training, employee certification, and property certification. In order for the Nick Hotel to be designated a Certified Guest Service Property, every employee was required to complete specific training and pass a comprehensive exam.
"Exceptional service is a top priority at the Nick Hotel," said Jim Struna, director of marketing and revenue management for Nickelodeon Suites Resort. "While we are always creating new and exciting experiences for our guests, we are also working to ensure they receive outstanding service on property. Guest Service Gold is just one more way we demonstrate our commitment to excellence."
Every team member at the Nickelodeon Suites Resort-more than 500 total-received a Certified Guest Service Professional (CGSP) lapel pin certifying the completion of the training and the hotel was presented with a plaque denoting its achievement.
The property celebrated its achievement with an event that included the ceremonial "sliming" of both Nickelodeon Suites' Managing Director Louis Robbins, and EI President and COO Robert L. Steele III, CHA; as well as EI team members.
To learn more about Guest Service Gold and the Certified Guest Service Property and Certified Guest Service Professional designations, visit http://www.ahlei.org/guestservicegold, or call 800-752-4567 or 517-372-8800. Outside the U.S. and Canada, call 407-999-8100.
American Hotel & Lodging Educational Institute (EI)
Elizabeth Johnson, (517) 318-2359, firstname.lastname@example.org
Nickelodeon Suites Resort
Beth Cocchiarella, (321) 277-9630, email@example.com
About Nickelodeon Suites Resort
Located in the heart of Orlando's tourism district, Nickelodeon Suites Resort, otherwise known as the Nick Hotel, is much more than a place for guests to lay their heads at night. From two over-the-top pool complexes with slides and flumes, to live entertainment and Character Breakfast featuring Nickelodeon's beloved characters, to a multimillion dollar 4-D Theater, to the colorfully themed Kid Suites and gallons upon gallons of SLIME, Nick Hotel offers nonstop activity from dawn to dusk for the entire family any time of the year. For more information about the Nick Hotel, visit http://www.nickhotel.com or call (877) NICK-KID.
About the American Hotel & Lodging Educational Institute
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to train, educate, and certify hospitality professionals worldwide.
Elizabeth Johnson - firstname.lastname@example.org
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