TripAdvisor® Reputation Management for Front-Line Staff Online Course

TripAdvisor® Reputation Management for Front-Line Staff Online Course


Online Learning

Membership BenefitsMembership Benefits

Member: $20.00
Nonmember: $30.00

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This 30 minute online course, developed by the American Hotel & Lodging Educational Institute (AHLEI) in partnership with TripAdvisor®, provides clear information on how front-line staff can encourage positive reviews by providing exceptional guest service. 

Tens of millions of travelers share reviews of their hotel stays on TripAdvisor®, the world's largest travel ratings website, and millions of others read those reviews when planning trips for business and pleasure. This training shows how managing a property's online reputation is essential and how guest reviews can contribute to a property's bottom line.

Topics include:

  • An overview of TripAdvisor® and their policies on fraud, threats, and blackmail
  • Where negative reviews come from
  • Manager and employee roles in the review process
  • Tips on appropriate ways of asking guests for reviews

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Please note:

Upon ordering, a keycode is immediately provided by email for use to access the TripAdvisor® Reputation Management for Front-Line Staff online course for three months from date of purchase.

This product is available for licensing by organizations for training multiple employees. Pricing subject to number of users. Please email industrysales@ahla.com for details.




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