Managing Front Office Operations eBook

Managing Front Office Operations eBook

Tenth Edition



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PLEASE NOTE: This product is NOT PRINTABLE OR DOWNLOADABLE AS A PDF and does NOT include the final exam scan sheet .

The eBook of this best-selling textbook, Managing Front Office Operations , provides a comprehensive overview of a hotel's front office and the role it plays in creating memorable guest experiences. Students will learn how the front office interacts with other departments, strategies front desk personnel can use to help keep the hotel profitable, and how e-commerce and social networking affect front office operations

The tenth edition features several new sections related to the impact of technology on hotel operations, including information on social media platforms, mobile services, mobile device connectivity issues guests may experience in hotels, mobile payments, and how the Internet of Things will affect guest service. New material has been added on key cards and keyless entry technology. In addition, the section on income statements has been revised to reflect the most recent edition of the Uniform System of Accounts for the Lodging Industry

Author: Michael L. Kasavana, Ph.D., Michigan State University
©2017, 14 chapters, eBook
ISBN 978-0-86612-551-2

This eBook is available for online and offline viewing through the website and eiReader app.  The eBook can only be viewed using Microsoft Internet Explorer 11 (IE-11) for Windows PC or Safari for Apple Macs.

Upon ordering the eBook you will receive an access code with guided information to help you get started. Once you establish an account for the eBook for online viewing, you may download a digital version through our free app eiReader via iTunes or Google play . The eiReader is compatible with iPad iOS 7.0 or later and Android 4.0 and up.

  eiReader - iPad App - iTunes   eiReader - Android App - Google Play


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