Managing Front Office Operations (Spanish)

Managing Front Office Operations (Spanish)

Eighth Edition


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This best-selling textbook in Spanish provides a comprehensive overview of a hotel's front office and the role it plays in creating memorable guest experiences. Students will learn how the front office interacts with other departments, strategies for keeping the front desk profitable, and how e-commerce and social networking affect front office operations.

Michael L. Kasavana, Ph.D., Michigan State University
©2013, 14 chapters, Softbound
ISBN 978-0-86612-439-3


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