Managing Front Office Operations

Managing Front Office Operations

Ninth Edition


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This best-selling textbook provides a comprehensive overview of a hotel's front office and the role it plays in creating memorable guest experiences. Students will learn how the front office interacts with other departments, strategies for keeping the front desk profitable, and how e-commerce and social networking affect front office operations.

The ninth edition features a new section on payment card industry (PCI) compliance. This edition also features hundreds of small but important changes throughout the book to reflect today's new computer, Internet, self-service, and telephone technologies.

Please note:

  • Includes final exam sheet for students taking the course.
  • To be eligible to take the final exam and earn a certificate of completion for this course, you must either be enrolled at a school or enrolled as a  Distance Learning  student through AHLEI. Distance Learning students MUST order their textbooks through the paper or online application;  textbooks purchased through the online store will NOT include the necessary final exam.

Michael L. Kasavana, Ph.D., Michigan State University
©2013, 14 chapters, Softbound
ISBN 978-0-86612-412-6

View the  course syllabus  or for complimentary access to additional resources, including chapter outlines, guides, optional tests, PowerPoint files and more, for instructors only connect to the Instructor Resource Portal.

After you fill out the initial request form , you will be notified by email when your registration has been approved. Once approved, you will be able to log in to the portal and access the many course resources we provide.

Examination/Desk Copy:    

Instructors in the United States and Canada who would like to receive an examination copy or desk copy of this textbook should use this  online request form . International instructors should contact  internationalsales@ahla.com  or call +1.407.999.8100.


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