Managing Service in Food and Beverage Operations

Managing Service in Food and Beverage Operations

Fourth Edition


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This textbook shows students how food service professionals create and deliver guest-driven service, enhance value, build guest loyalty, and promote repeat business. Students will learn how every aspect of a food service operation contributes to the guest experience and will explore unique features of a variety of food and beverage operations.

The fourth edition is a comprehensive revision featuring the latest service trends contributing to the guest experience; new leadership information; sustainability/green issues for suppliers, equipment, and facilities; menu trends; revised labor and cost control information; and all new restaurant industry examples.  

Please note:

  • Includes course exam scan sheet for students enrolled in a school program. 
  • To be eligible to take the final exam and earn a certificate of completion for this course, you must either be enrolled at a school or enrolled as a  Distance Learning  student through AHLEI. Distance Learning students  MUST  order their textbooks through the  paper  or  online application ; textbooks purchased through the online store will  NOT  include the necessary final exam.
    Authors:  Ronald F. Cichy, Ph.D., NCE, CHA Emeritus, CFBE, CHE, Michigan State University and Philip J. Hickey, Jr., Chairman of the Board, O' Charley's, Inc.
    ©2012, 15 chapters, Softbound
    ISBN 978-0-86612-358-7


View the  course syllabus  or for complimentary access to additional resources, including chapter outlines, guides, optional tests, PowerPoint files and more, for instructors only connect to the Instructor Resource Portal.

After you fill out the initial request form , you will be notified by email when your registration has been approved. Once approved, you will be able to log in to the portal and access the many course resources we provide.

Examination/Desk Copy:    

Instructors in the United States and Canada who would like to receive an examination copy or desk copy of this textbook should use this  online request form . International instructors should contact  internationalsales@ahla.com  or call +1.407.999.8100.


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