Managing Technology in the Hospitality Industry

Managing Technology in the Hospitality Industry

Sixth Edition


Membership BenefitsMembership Benefits

Member: $81.95
Nonmember: $117.95

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Students will learn the basics of purchasing, implementing, maintaining, and effectively managing a variety of technology systems. The book covers applications for all operational areas, and also covers security maintenance for technology. The sixth edition of this textbook features 10 new sections with the latest information on benchmarking hospitality technology, social networking, Internet marketing, self-service technologies, Voice over Internet Protocol (VoIP), open and closed payment systems, PCI compliance, menu item pricing, inventory replenishment, and data mining.

This book also comes with a keycode that provides access to bonus online instructional components (requires Flash plug-in). Features include interactive quizzes to help students gauge their understanding of the material, and examination and expansion of chapter competencies and concepts, narrated by author Michael Kasavana.

Please note:


  • Individuals will have six-month access to the online component from date of purchase.
  • Includes course exam scan sheet for students taking the course.
  • To be eligible to take the final exam and earn a certificate of completion for this course, you must either be enrolled at a school or enrolled as a  Distance Learning  student through AHLEI. Distance Learning students  MUST  order their textbooks through the  paper  or  online application ; textbooks purchased through the online store will  NOT  include the necessary final exam.  

Examination/Desk Copy:  

Instructors in the United States and Canada who would like to receive an examination copy or desk copy of this textbook should use this online request form.  International instructors should contact internationalsales@ahla.com or call +1.407.999.8100.   

Instructor Resource Portal:  

AHLEI provides complimentary access to useful resources for instructors, including chapter outlines, PowerPoint files, and a course syllabus. You may download them by visiting our Instructor Resource portal. 

Effective January 6, 2016, AHLEI is implementing a new registration process for the instructor resource portal. All instructors-including those who were previously registered with our website-are asked to complete our new registration and verification process.  

After you fill out the initial request here, you will be notified by email when your registration has been approved. Once approved, you will be able to log in to the portal and access the many course resources we provide.


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