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Supervision in the Hospitality Industry

Supervision in the Hospitality Industry

Fifth Edition

00250CIN05ENGE

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This textbook introduces the supervisory skills needed to succeed in a hospitality career.  

The fifth edition features revised procedures for managing conflict; expanded information on motivation, including a discussion of on-boarding; new information on the role of technology and social media on recruiting and reference checks; new information on the costs and benefits of training; and a discussion of the use of technology for employee scheduling, including scheduling software and company intranets.  

Please note:

  • Includes course exam scan sheet for students enrolled in a school program.
  • To be eligible to take the final exam and earn a certificate of completion for this course, you must either be enrolled at a school or enrolled as a  Distance Learning  student through AHLEI. Distance Learning students MUST order their textbooks through the paper or online application ; textbooks purchased through the online store will  NOT  include the necessary final exam.  
Jack D. Ninemeier, Ph.D., CHA, CHE, and Raphael R. Kavanaugh, Ed.D., CHA
©2013, 14 chapters, Softbound
ISBN 978-0-86612-405-8

View the  course syllabus  or for complimentary access to additional resources, including chapter outlines, guides, optional tests, PowerPoint files and more, for instructors only connect to the Instructor Resource Portal.

After you fill out the initial request form , you will be notified by email when your registration has been approved. Once approved, you will be able to log in to the portal and access the many course resources we provide.

Examination/Desk Copy:    

Instructors in the United States and Canada who would like to receive an examination copy or desk copy of this textbook should use this  online request form . International instructors should contact  internationalsales@ahla.com  or call +1.407.999.8100.

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