Training and Development for the Hospitality Industry

Training and Development for the Hospitality Industry


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Member: $66.95
Nonmember: $101.95

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Every hospitality organization needs well-trained employees. Guests expect it, and employees are now choosing employers based on the training and professional development they offer. This text explains how to be an excellent trainer who understands the role training plays in the organization, how to design it, and how to deliver it.

Readers will learn:

  • Why training is vitally important to a property's success
  • How to use a variety of assessment methods to determine training needs
  • Instructional design techniques and processes
  • What mentoring is-and isn't

Authors: Debra F. Cannon, Ph.D., CHE, Georgia State University and
Catherine M. Gustafson, Ph.D., CCM, CHE, University of South Carolina
ISBN 978-86612-224-5

Please note:

  • Includes certificate exam scan sheet for students enrolled in a school program.
  • To be eligible to take the final exam and earn a certificate of completion for this course, you must either be enrolled at a school or enrolled as a Distance Learning student through AHLEI. Distance Learning students MUST order their textbooks through the paper or online application ; textbooks purchased through the online store will NOT include the necessary final exam.

Examination/Desk Copy:  

Instructors in the United States and Canada who would like to receive an examination copy or desk copy of this textbook should use this online request form . International instructors should contact internationalsales@ahlei.org or call +1.407.999.8100.   

Instructor Resource Portal:  

AHLEI provides complimentary access to useful resources for instructors, including chapter outlines, PowerPoint files, and a course syllabus. You may download them by visiting our Instructor Resource portal. 

Effective January 6, 2016, AHLEI is implementing a new registration process for the instructor resource portal. All instructors-including those who were previously registered with our website-are asked to complete our new registration and verification process.  

After you fill out the initial request here, you will be notified by email when your registration has been approved. Once approved, you will be able to log in to the portal and access the many course resources we provide.


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