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The Americans with Disabilities Act (ADA) guarantees basic rights for people with disabilities, including full and equal access to your property and services. However, it's up to you to understand the best way to deliver quality service to guests with disabilities.
This video highlights the unique needs of guests with various disabilities and identifies how lodging employees can accommodate their desire for independence. It also covers expanded ADA requirements regarding power-driven mobility devices, service animals, and practical steps you can take to ensure the safety and satisfaction of guests with disabilities.
©2011, 33 minutes
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