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      Guest Service Gold® Training Program

      Guest Service Gold® Training Program


      Membership Benefits Link

      Member: $188.95
      Nonmember: $235.95

      Availability: In Stock

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      Guests remember and share their experiences about your property. Guest Service Gold® features a video (DVD format) with seven brief stories designed to motivate and inspire hotel employees to 'go for the gold' when it comes to providing service above and beyond the call of duty. These segments-based on true stories of award-winning guest service-feature emotional elements or qualities that engage guests, unlock their need, and connect with them to make their stay unique.

      These segments can be viewed individually to emphasize or strengthen particular deficiencies in service, or enjoyed together as one comprehensive program. A trainer's guide covering additional topics, procedures, discussions and exercises enhances the program and allows for customization to your organization.

      The seven segments focus on: authenticity, intuition, empathy, delight, delivery, initiative and being a champion.

      This training program can be delivered in 2 hours, either as group or individual training.


      DVD (22 minutes total running time)
      Pre-shift lesson plans
      One Trainer's Guide
      One Participant Workbook*

      *To purchase additional workbooks, please call +1.407.999.8100.


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