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Hospitality is a people industry, and this eText will teach readers how to manage the important human resources who provide services within a hospitality operation. They'll learn how to fulfill the requirements of U.S. employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity. The new edition has been revised to reflect changing economic conditions and industry trends.This eText includes an online component that presents additional, interactive material to reinforce the book's content. This online component includes video clips, short quizzes and case studies, definitions, links to relevant websites, interactive exercises, and industry news.
Authors: Robert H. Woods, Ph.D., CHRE, University of Nevada, Las Vegas Misty M. Johanson, Ph.D., DePaul University©2012, 14 chapters, SoftboundISBN 978-0-86612-385-3
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