Online Learning

Membership BenefitsMembership Benefits

Member: $125.00
Nonmember: $155.00

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GM (General Manager) 101 is an interactive, online program that provides an overview of the knowledge and skills that help new or experienced general managers and/or new property owners/operators to successfully manage a hotel property.

GM101 includes case studies, practice sessions and post-diagnostic assessment to measure development of skills and knowledge of hotel operations.

Major areas of hotel operations are covered in this program, including:

  • Property Operations
  • Financial Management
  • Guest Experience
  • People Management and Leadership
  • Marketing and Sales Management
  • Food and Beverage Operations


Please note:


  • Upon ordering, a keycode is immediately provided by email to access the GM101 online program for three months from date of purchase.




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