Leadership and Management in the Hospitality Industry, Third Edition

Leadership and Management in the Hospitality Industry, Third Edition


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Learn how to improve your leadership abilities and develop an understanding of high-performance teams and employee empowerment.

Information in this textbook will provide an understanding of diversity and cultural change. Practical information prepares leaders to put management tools into action to enhance service and boost business.

Please note:

  • Includes course exam scan sheet for students enrolled in a school program.
  • To be eligible to take the final exam and earn a certificate of completion for this course, you must either be enrolled at a school or enrolled as a  Distance Learning student through AHLEI. Distance Learning students MUST order their textbooks through the paper or online application;  textbooks purchased through the online store will NOT include the necessary final exam.

Robert H. Woods, Ph.D., CHRE, University of Nevada, Las Vegas and Judy Z. King, President, Quality Management Services
©2010, 11 chapters, Softbound
ISBN 978-0-86612-347-1

View the  course syllabus  or for complimentary access to additional resources, including chapter outlines, guides, optional tests, PowerPoint files and more, for instructors only connect to the Instructor Resource Portal.

After you fill out the initial request form , you will be notified by email when your registration has been approved. Once approved, you will be able to log in to the portal and access the many course resources we provide.

Examination/Desk Copy:    

Instructors in the United States and Canada who would like to receive an examination copy or desk copy of this textbook should use this  online request form . International instructors should contact  internationalsales@ahlei.org  or call +1.407.999.8100.


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