Managing Hospitality Human Resources, Fifth Edition

Managing Hospitality Human Resources, Fifth Edition


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Hospitality is a people industry, and this textbook will teach readers how to manage the important human resources who provide services within a hospitality operation. They'll learn how to fulfill the requirements of U.S. employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity. The new edition has been revised to reflect changing economic conditions and industry trends.

Updated content in the fifth edition include:

  • The impact of the post-recession economy on recruiting, selection, retention, and turnover
  • How companies use social media to learn about job applicants
  • The latest trends in effective incentive programs and industry benefits
  • The changing face of unions and new trends in organizing and collective bargaining
  • Social responsibility issues, including what companies are doing (and not doing) right

Please note:

  • Includes course exam scan sheet for students enrolled in a school program. 
  • To be eligible to take the final exam and earn a certificate of completion for this course, you must either be enrolled at a school or enrolled as a  Distance Learning student through AHLEI. Distance Learning students MUST order their textbooks through the paper or online application; textbooks purchased through the online store will NOT include the necessary final exam.

Robert H. Woods, Ph.D., CHRE, University of Nevada, Las Vegas, 
Misty M. Johanson, Ph.D., DePaul University, 
Michael P. Sciarini, Ph.D., Grand Valley State University 
©2012, 14 chapters, Softbound 
ISBN 978-0-86612-396-9

View the  course syllabus  or for complimentary access to additional resources, including chapter outlines, guides, optional tests, PowerPoint files and more, for instructors only connect to the Instructor Resource Portal.

After you fill out the initial request form , you will be notified by email when your registration has been approved. Once approved, you will be able to log in to the portal and access the many course resources we provide.

Examination/Desk Copy:    

Instructors in the United States and Canada who would like to receive an examination copy or desk copy of this textbook should use this  online request form . International instructors should contact  internationalsales@ahlei.org  or call +1.407.999.8100.


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