Managing Housekeeping Operations, Third Revised Edition

Managing Housekeeping Operations, Third Revised Edition


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Housekeeping is critical to the success of today's hospitality operations. The third edition of this textbook shows what it takes to direct day-to-day operations of this department, from big-picture management issues to technical details for cleaning each area. This edition has been completely revised with more than 100 pages of new content and two new chapters, reflecting the extensive changes in the hotel industry.

Featured topics:
  • Energy management, sustainability and "green" housekeeping (microfiber mops, reusing linens/towels, chemical use, green lighting, etc.)
  • Post 9/11 security issues
  • Health concerns (bedbugs, mold, viral outbreaks)
  • Amenities and guestroom furnishings (bathrobes, triple sheeting, higher thread counts, "bed wars," pillow menus, wireless Internet, etc.)
  • Human resources (diversity, recruitment challenges, immigration reform laws, turnover, selection and interviewing)
Please note:
  • Includes course exam scan sheet for students enrolled in a school course.To be eligible to take the final exam and earn a certificate of completion for this course, you must either be enrolled at a school or enrolled as a  Distance Learning  student through AHLEI. Distance Learning students MUST order their textbooks through the paper or online application; textbooks purchased through the online store will NOT include the necessary final exam.

    Aleta A. Nitschke,The Rooms Chronicle and William D. Frye
    ©2008, 14 chapters, Softbound
    ISBN 978-0-86612-336-5

View the  course syllabus  or for complimentary access to additional resources, including chapter outlines, guides, optional tests, PowerPoint files and more, for instructors only connect to the Instructor Resource Portal.

After you fill out the initial request form , you will be notified by email when your registration has been approved. Once approved, you will be able to log in to the portal and access the many course resources we provide.

Examination/Desk Copy:    

Instructors in the United States and Canada who would like to receive an examination copy or desk copy of this textbook should use this  online request form . International instructors should contact  internationalsales@ahlei.org  or call +1.407.999.8100.


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