Managing Technology in the Hospitality Industry, Seventh Edition

Managing Technology in the Hospitality Industry, Seventh Edition


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This textbook provides an overview of the information needs of lodging properties and food service establishments. Readers will learn the basics of purchasing, implementing, maintaining, and managing a variety of technology systems used in hospitality. This edition has been updated with new information on gesture interfacing, multicore processors, PCI DSS with regard to POS systems, and a new section on tablet POS systems. 

Author: Michael L. Kasavana

©2016, 12 chapters, Softbound

ISBN 978-0-86612-490-4

Please note:  

  • Includes certificate exam scan sheet for students enrolled in a school program.
  • To be eligible to take the final exam and earn a certificate of completion for this course, you must either be enrolled at a school or enrolled as a Distance Learning student through AHLEI. Distance Learning students MUST order their textbooks through the paper or online application ; textbooks purchased through the online store will NOT include the necessary final exam.

Chapter 1: Hospitality Technology Systems

Chapter 2: Hospitality Technology Components

Chapter 3: Reservation Systems

Chapter 4: Rooms Management and Guest Accounting Applications

Chapter 5: Property Management System Interfaces

Chapter 6: Point-of-Sale Technology

Chapter 7: Food and Beverage Management Applications

Chapter 8: Sales and Catering Applications

Chapter 9: Accounting Applications

Chapter 10: Information Management

Chapter 11: System Selection

Chapter 12: System and Security Maintenance

View the  course syllabus  or for complimentary access to additional resources, including chapter outlines, guides, optional tests, PowerPoint files and more, for instructors only connect to the Instructor Resource Portal.

After you fill out the initial request form , you will be notified by email when your registration has been approved. Once approved, you will be able to log in to the portal and access the many course resources we provide.

Examination/Desk Copy:    

Instructors in the United States and Canada who would like to receive an examination copy or desk copy of this textbook should use this  online request form . International instructors should contact  internationalsales@ahlei.org  or call +1.407.999.8100.


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