Supervision in the Hospitality Industry eBook

Supervision in the Hospitality Industry eBook

Fifth Edition



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Member: $42.40
Nonmember: $56.50

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This eBook shows readers the supervisory skills they'll need to succeed in a hospitality career. The fifth edition features revised procedures for managing conflict; expanded information on motivation, including a discussion of on-boarding; new information on the role of technology and social media on recruiting and reference checks; new information on the costs and benefits of training; and a discussion of the use of technology for employee scheduling, including scheduling software and company intranets.

Also included with this eBook is an online component that features select modules from AHLEI's interactive Supervisory Skill Builders Online program.

Authors: Jack D. Ninemeier, Ph.D., CHA, CHE, and Raphael R. Kavanaugh, Ed.D., CHA 
ISBN 978-0-86612-407-2 
©2013, 14 chapters

This eBook is available for online and offline viewing through the website and eiReader app.

Upon ordering the eBook you will receive an access code with guided information to help you get started. Once you establish an account for the eBook for online viewing, you may download a digital version through our free app eiReader via iTunes or Google play. The eiReader is compatible with iPad iOS 7.0 or later and Android 4.0 and up.

   eiReader - iPad App - iTunes       eiReader - Android App - Google Play


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