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Guest Service Gold® Making Connections Online Program and Certification

Guest Service Gold® Making Connections Online Program and Certification

06500WBP01ENGE

Online Learning

Membership BenefitsMembership Benefits

Member: $58.00
Nonmember: $85.00

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New design, same great content! Guest Service Gold®: Making Connections is formerly known as Guest Service Gold®. 

Guests remember and share their experiences about your property. Guest Service Gold®: Making Connections provides hospitality professionals with the confidence to engage and connect with guests to find out their needs and provide memorable service. 

The Guest Service Gold®: Making Connections online program features seven brief stories designed to motivate and inspire hotel employees to go for the gold when it comes to providing service above and beyond the call of duty. Based on true stories of award-winning guest service this program focuses on: authenticity, intuition, empathy, delight, delivery, initiative and being a champion.

The Guest Service Gold®: Making Connections training is the preparation material for the Certified Guest Service Professional (CGSP®) exam. Recognized worldwide, the CGSP® designation is the highest acknowledgement of award-winning guest service for employees in the lodging industry.

This individual online training can be completed in 2 hours. The CGSP® exam consists of 30 multiple-choice questions that must be answered within one hour. Candidates must achieve a minimum score of 70% to earn the CGSP® designation.   

Includes:

• Guest Service Gold®: Making Connections program
• Certification Exam
• Bonus: Complimentary access to TripAdvisor® Reputation Management for Front-Line Staff online course.
 
Please note:

  • Upon ordering, a keycode is immediately provided by email for use to access the Guest Service Gold® online training program for three months from date of purchase.  A separate email will be sent with the keycode access for the TripAdvisor® Reputation Management for Front-Line Staff online course.
  • Access to the online certification exam is provided upon completing the program. 

    Also available in Spanish.    

    ©2011

 

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