0

Line-Level Positions

Training and Certification

Training and Certification for Individual Line-Level Positions

START (Skills, Tasks, and Results Training) and quickSTART for individual positions provides flexible training resources in multiple formats to meet the needs of lodging properties, workforce agencies and schools.

START and quickSTART for individual positions are the modules for training new or prospective employees in general hospitality knowledge, soft skills, and position-specific knowledge, combined with the opportunity to earn professional certification.

Training and Certification is available for the following positions:

Now Available! Breakfast Attendant

A front desk representative's goal it to meet and anticipate the needs of all guests at hotels, resorts, and other lodging facilities, and to provide any other necessary services to ensure a guest's satisfaction.

Front Desk training products that lead to certification include:

Individual or on-the-job training

START Front Desk Representative Online Program

quickSTART Front Desk Representative Study Guide


Trainer and Instructor-led

START Front Desk Representative Instructor Guide

START Front Desk Representative Study Guide  

A guestroom attendant is responsible for keeping guest rooms at hotels, resorts, and other lodging facilities clean, safe, stocked and maintained.

Housekeeping training products that lead to certification include:

Individual or on-the-job training

START Guestroom Attendant Online Program

quickSTART Guestroom Attendant Study Guide

Trainer or Instructor-led

START Guestroom Attendant Instructor Guide

START Guestroom Attendant Study Guide

Kitchen cooks are an integral part of an operation's food service team, using their culinary skills to provide guests with a memorable experience.

Kitchen cook training products that lead to certification include:

Individual or on-the-job training

START Kitchen Cook Online Program

quickSTART Kitchen Cook Study Guide

Trainer or Instructor-led

START Kitchen Cook Instructor Guide

START Kitchen Cook Study Guide

Maintenance employees at hotels, resorts, or other lodging operations must perform a variety of responsibilities to ensure the standards are achieved by carrying out repairs to cleaning up the property.

Maintenance training products that lead to certification include:

Individual or on-the-job training

START Maintenance Employee Online Program

quickSTART Maintenance Employee Study Guide

Trainer or Instructor-led

START Maintenance Employee Instructor Guide

START Maintenance Employee Study Guide

The goal of a restaurant server is to interact with guests and ensure a pleasurable dining experience whether it be at a free-standing restaurant, hotel dining room, banquet facility or any food and beverage operation.

Restaurant server training products that lead to certification include:

Individual or on-the-job training

START Restaurant Server Online Program

quickSTART Restaurant Server Study Guide

Trainer or Instructor-led 

START Restaurant Server Instructor Guide

START Restaurant Server Study Guide

 
1 references found on this page:
	<asp:ScriptReference name="MicrosoftAjax.js"/>

Download composite script: debug version release version