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      New Edition of EI’s Best-Selling Front Office Textbook Addresses New Hospitality Issues

      Lansing, Michigan, February 2009 - The American Hotel & Lodging Educational Institute (EI) has published the eighth edition of its popular textbook, Managing Front Office Operations. Written by Michael Kasavana, Ph.D., of Michigan State University, and Richard Brooks, CHA, of The TWE Group, textbook provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience.

      The eighth edition has been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel.

      Managing Front Office Operations, Eighth Edition, is available from AHLEI for $79.95; AH&LA members pay $56.95. To order, visit AHLEI's shopping cart at www.ahlei.org or call 800-752-4567 or 517-372-8800. Outside the U.S. and Canada, please call 407-999-8100.

      About the American Hotel & Lodging Educational Institute
      Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to train, educate, and certify hospitality professionals worldwide.

      Elizabeth Johnson - ejohnson@ahla.com