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      New Trainer Development Program Boosts Employee Confidence

      Florida, October 2010 - The American Hotel & Lodging Educational Institute (EI) is introducing a new tool to help properties prepare employees for departmental training responsibilities. The new Trainer Development Program will help new or prospective departmental trainers feel more confident about their job.

      Departmental trainers are often experienced line-level employees or supervisors who are asked to take on additional responsibilities for training other employees. They are the unsung heroes of hospitality, essentially performing two jobs. Whether they've asked for it or not, these trainers would welcome some training for themselves to become more effective.

      Through EI's Trainer Development Program, employees will better understand how adults learn, how to prepare for training, how to lead one-on-one and group training, and how to follow up on training. The print-based program can be undertaken as a self-study or taught in a facilitated setting using the program's instructor guide and employee workbooks. Highlights of the program include: Training Overview, Four Step Training Method, Learning, Communication, Orientation, Using Audiovisual Aids, Group Training, and One-on-One Training.

      Investing the time and resources to train departmental trainers can reap huge benefits in productivity, performance, and morale—for both new employees and the trainers themselves. The process creates a ripple effect—a well-prepared trainer delivers training that employees absorb and retain, which leads to better performance, which results in great customer satisfaction and repeat business.

      Trainers who complete the Trainer Development Program and who have been serving as a trainer for more than three months may qualify to earn EI's Certified Hospitality Departmental Trainer (CHDT) professional certification designation. The CHDT provides formal recognition for those employees who not only excel at their own job, but also take on the added responsibility of showing others how to do the job right.

      The Trainer Development Program instructor's guide is $179.95 for AH&LA members and $224.95 for nonmembers; workbooks are $49.95 for AH&LA members and $59.95 for nonmembers. To order, visit www.ahlei.org or call 800-752-4567 or 517-372-8800. Outside the U.S. and Canada, call 407-999-8100. For information on professional certification, visit www.ahlei.org/chdt.

      About the American Hotel & Lodging Educational Institute
      Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to train, educate, and certify hospitality professionals worldwide.

      Elizabeth Johnson - ejohnson@ahla.com