The American Hotel & Lodging Educational Institute is excited to announce Supervision in the Hospitality Industry, 6th edition by Jack Ninemeier.
This market-leading textbook expertly introduces students to supervision and management skills essential to a successful career in hospitality. Dr. Ninemeier, drawing on his considerable industry experience and insight, takes a fresh look at the Supervision course, expanding coverage of topics critical to the workforce today. Building on substantial foundational coverage of concepts and skills, the sixth edition also includes themes around employee professional development and career building, creating guest-centric experiences, cultivating diverse and inclusive culture, and the many uses of technology in the industry.
The sixth edition of Supervision in the Hospitality Industry has undergone extensive changes to reflect the most current practices for engaging with employees. New content focuses on the following topics:
✓ Employee empowerment, professional development, and career building
Leaders of today’s most successful hospitality operations recognize that many of their employees are part of a new generation—one that values professional development and seeks opportunities to grow, add value, and innovate within their roles. The sixth edition focuses on new leadership models and practices that supervisors can use to help these employees develop successful careers within their organizations.
✓ Creating guest-centric experiences
The new edition teaches modern tactics supervisors can use to ensure the ideal guest experience.
✓ Leveraging technology
The sixth edition examines social media hazards and opportunities and offers contemporary digital solutions for common management challenges.
✓ Making connections
Each chapter also includes two new “real world” case studies to engage students and take their learning to the next level.
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