Many hotels have security personnel. But they cannot be everywhere at once. Many times a housekeeper or valet will see something suspicious and can report the activity to a manager (who can alert the police or escalate the report to senior security personnel). In fact, a property's front-line employees may be the most crucial, yet often overlooked, element of effective hotel security.
K.V. Simon, Regional Vice President-S&W Asia, American Hotel & Lodging Educational InstituteHaving been a student of Indian hospitality education and hotel management for the past 45 years, I am constrained by love to suggest a set of points for the consideration of Industry, academia, policy makers, students and entrepreneurs in education. Recognition and acceptance of these points are critical to the development of human capital for Indian hospitality industry.
K.V. Simon, Regional Vice President-S&W Asia, American Hotel & Lodging Educational Institute
Having been a student of Indian hospitality education and hotel management for the past 45 years, I am constrained by love to suggest a set of points for the consideration of Industry, academia, policy makers, students and entrepreneurs in education. Recognition and acceptance of these points are critical to the development of human capital for Indian hospitality industry.
Human trafficking is a blight upon humanity. The wholesale theft of a human being who is sold into a type of slavery, whether for labor or sex, is fundamentally wrong and a sad stain upon modern society, and yet, incredibly, this practice still goes on today. It is the second most profitable illegal activity, and there is a chance that your property could be involved as a transfer point in this crime.
There's an adage that states: "It takes money to make money." That's particularly true when it comes to training your employees. When faced with tough budgetary decisions, it may be tempting to reduce or eliminate training. But don't give in to that temptation. Because all of the wi-fi connections, high-thread-count sheets, and designer amenities won't keep guests coming back to your property if your employees are not trained to deliver exceptional service. Training increases employee retention, which increases guest satisfaction, which increases profitability. And that's what you want in today's competitive economy.
For more than 30 years, the American Hotel & Lodging Educational Institute (EI) has been globally recognized as the preeminent leader in hospitality certification. With more than 20 professional certifications, hospitality professionals can turn to the Educational Institute to validate their industry knowledge and skills at every stage of their careers. Whether just starting out as a front desk representative or restaurant server, learning leadership skills as a supervisor, guiding a department as a manager, or overseeing operations as a general manager, every hospitality professional can earn recognition.
If you own a hotel or are in the hospitality industry, you know the value of specially-trained staff and managers. Not only are they worth their weight in gold as far as adding value to the business, but a well-trained staff also keeps a watchful lookout for potential problems with guests and they tend to be more aware of safety and security concerns on your property. These advanced skills can substantially lower your liability and hedge risk factors associated with running a successful hotel and lodging business.
Any hotel, hospitality business or lodging facility should use certification programs to constantly train and retrain their employees. As older employees transition out of their "usual" roles, and as newer employees come onboard, there is not always a direct connection or a protocol in place that helps these transitioning employees get the proper training they need to be safe and effective hotel staff.
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