Best Western

This is the online registration page for Best Western Hotels & Resorts

The Education & Training Department along with the American Hotel & Lodging Educational Institute (AHLEI) have created this convenient website for you to access hospitality industry training and certification resources. Here you can purchase online study materials and gain access to online exams at the Best Western discount.

Best Western receives a 33% discount on all standard AHLEI’s training and certification products. Select from the products below or browse the full AHLEI product catalog.

To take advantage of your Best Western discount, use the code BESTWESTERN at checkout.

Your Best Western discount is not applicable on Certified Front Desk Manager (CFDM), Certified Maintenance Manager (CMM), Certified Maintenance Professional (CMP), taxes, recertification fees, retake fees, or delivery fees. Not valid with any other coupons, discounts, or promotional offers.

Front Desk / Best Western Requirements

Certified Front Desk Manager - Full

The Certified Front Desk Manager for FULL SERVICE (CFDMfs) is a highly-respected professional credential that validates your advanced knowledge in the hospitality industry.

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Certified Front Desk Manager - Limited

The Certified Front Desk Manager for LIMITED SERVICE (CFDMls) is a highly respected professional credential that validates your knowledge in the hospitality industry.

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Certified Hotel Administrator (CHA) Online Program

The Certified Hotel Administrator is a prestigious certification that recognizes these leadership and managerial skills. ​

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It is a requirement that all Best Western hotels shall have their Front Office Manager achieve the Front Desk Manager certification (CFDM). If the hotel does not have a designated Front Office Manager, then the General Manager must obtain the CFDM or the Certified Hotel Administrator (CHA®) as an alternative.

For the CFDM Limited Service requirements and deadlines please see the CFDM FAQ Guide.


Certified Maintenance Manager

The CMM is a highly respected professional credential that validates your advanced knowledge and experience in facilities management in the hospitality industry.

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Certified Maintenance Professional

The Certified Maintenance Professional program offers flexible and concise instructions on how to perform key tasks to succeed as a maintenance professional.

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START Guestroom Attendant

Certification recognizes those guestroom attendants who are skilled in every cleaning task and who greet guests warmly and respond to their guestroom needs.

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Food & Beverage

START Kitchen Cook

The Certified Kitchen Cook credential recognizes those professionals in a food service operation who are committed to high standards in everything they do.

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START Restaurant Server

The Certified Restaurant Server recognizes the high level of professionalism needed to succeed and to bring outstanding service to every guest.

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START Breakfast Attendant

The Certified Breakfast Attendant recognizes those employees who have the skills and knowledge to provide excellent food and beverage service every morning at a lodging property.

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Professional Certifications

Click to view interactive grid.

AHLEI Certification Grid 2021

AHLEI Programs on BWIU

Don’t forget to take advantage of free access to AHLEI eLearning programs hosted on BWIU:

  • Supervisory Skill Builders
  • COVID-19 Precautions for Hotels
  • Certified Front Desk Representative
  • Enabling Independence: Service for Guests with Disabilities
  • Sexual Harassment Prevention in Hospitality
  • Understanding Unconscious Bias in Hospitality