COVID-19 Updates

Coronavirus is on everyone’s mind as its effects are being felt around the world. Please know that we at the American Hotel and Lodging Education Institute are taking all necessary measures to safeguard our staff while ensuring that your training and certification needs can be met. We are taking enhanced steps to continue to serve you. We recommend you contact us via email, as you may experience longer than normal phone wait times.​

Customer Care Hours: As of March 16, our Customer Care team will be available Monday-Friday from 8 a.m. to 5 p.m. EDT. Click here for contact info. [Link to https://www.ahlei.org/contact/]

Exam Rush/Overnight Shipments At this time, we can no longer guarantee rush/overnight delivery on exam orders. If you are in immediate need of exams, we encourage you to utilize our online exam delivery platforms. For assistance please contact your account representative.

Fulfillment of course books will continue on Tuesdays and Thursdays from our Lansing, MI facility which is also in a “Shelter-In-Place” restriction so please place your order anticipating a longer-than-normal shipping time.

Exam Processing: In response to the Orange County, Florida “shelter in place” requirement, the Orlando office has received an exemption but must work with limited staff in the office to process exams. Please expect some delay in the return of exam results and certification certificates. 

Program Extensions: Program extensions will be granted through June 30th.

Please contact our Certification department at certification@ahlei.org.

Last updated: March 26, 2020