COVID-19 Updates

Coronavirus is on everyone’s mind as its effects are being felt around the world. Please know that we at the American Hotel and Lodging Education Institute are taking all necessary measures to safeguard our staff while ensuring that your training and certification needs can be met. We are taking enhanced steps to continue to serve you. We recommend you contact us via email, as you may experience longer than normal phone wait times.‚Äč

Customer Care Hours: Our Customer Care team is available Monday-Friday from 8 a.m. to 5 p.m. EDT. Click here for contact info. 

Program Extensions: Program extensions will be granted through June 30th. Please contact our Certification department at

Certification Applications: For any AHLEI certification that requires employment as a pre-requisite, employees who are currently furloughed or laid off are eligible to apply as long as they were employed as of March 1, 2020. All other certification eligibility requirements are still in place.

Remote Learning Resources for Academic and HTMP: To learn more about available digital resources, new online exam options and eBooks, please reach out to your sales rep or email us at

If you are an Instructor or Educator, please our Coronavirus FAQs & Information page for important service updates and best practices for keeping you and your students safe.

Last updated: July 10, 2020