AHLEI How-To Guides

These How-To Guides and videos provide step-by-step instructions on frequently asked questions like creating an account, accessing or assigning training and exams and applying for professional certifications.  To help you visualize the steps for the corresponding How-To Document, please watch the brief (no-audio) video demonstrations where applicable.   

General Resources/Students

Resource Who is this for? How-To Document
Creating an Account on AHLEI.org Anyone purchasing or accessing AHLEI programs
Accessing Purchased or Assigned Online Programs (Online Courses, Online Exams and Certification Applications) Anyone accessing AHLEI programs
Redeeming a Voucher for an AHLEI Online Program Students/Anyone accessing AHLEI programs with a print voucher or key code
Enrolling in a Proctored Online Exam Students/Certification Candidates/Exam takers
Taking a Proctored Online Exam Students/Certification Candidates/Exam Takers
Accessing Exam Results and Certificates of Completion Students/Anyone who has passed or completed an AHLEI program

Professional Certifications

Resource Who is this for? How-To Document Video Demonstration
Purchasing a Professional Certification Application Lodging & Hospitality Industry Professionals  
Applying for an AHLEI Professional Certification Lodging & Hospitality Industry Professionals
Verifying your Reference and Character Request Lodging & Hospitality Industry Professionals  
Submitting your Professional Certification Application Lodging & Hospitality Industry Professionals  
Retaking an AHLEI Professional Certification Lodging & Hospitality Industry Professionals  
Renewing your AHLEI Professional Certification Lodging & Hospitality Industry Professionals  

Purchasers & Administrators of Online Programs

Resource Who is this for? How-To Document Video Demonstration
Assigning and Managing Online Products Overview Administrators
Un-assigning/Re-assigning Online Products Administrators  
Viewing AHLEI Student Results for Online Programs Administrators  

Instructors & Proctor Resources

Becoming a Registered Instructor and/or Proctor

Resource Who is this for? How-To Document Video Demonstration
Becoming an AHLEI Registered Academic Instructor Instructors/Teachers for AHLEI programs with exams or instructor resources
Becoming an AHLEI Registered Proctor for Professional Certifications Anyone administering an AHLEI Certification Exam
Verifying your Reference and Character Request Anyone administering an AHLEI Certification Exam  
Submitting your Proctor Application for Professional Certifications Anyone administering an AHLEI Certification Exam  

Online Exam Resources

Resource Who is this for? How-To Document Video Demonstration
Scheduling and Managing an AHLEI Online Exam Session Instructor/Proctors
Administering an Online Exam Session (Verifying enrollment, starting and ending exam) Instructor/Proctors

CHIA Resources

Resource Who is this for? How-To Document
Certification in Hotel Industry Analytics (CHIA) Getting Started Guide for Instructors: School purchases CHIA products School that purchases CHIA products and assigns to Students
Certification in Hotel Industry Analytics (CHIA) Getting Started Guide for Instructors: Student Purchases CHIA Products School that uses CHIA products and Students purchases