Specialty

Throughout the hospitality industry, there are specialized positions that provide service in unique ways. From concierges to trainers, AHLEI has them covered. We’ve partnered with other hospitality organizations to certify you and the important role you play at the property. ​

Certified Hotel Concierge (CHC)

Certification Overlay text: Certified Hotel Concierge recognizes your superior guest service skills, your ability to use technology, and your skill at providing personalized service.​

When a guest has a special need, they turn to you, the concierge, the person who can get things done no matter what the need is. The Certified Hotel Concierge certification recognizes your superior guest service skills, your ability to use technology and the Internet, your skill at providing personalized service, your diversity awareness, and your immersion in global and cultural environments. You meet the highest standards for ethics and risk management. This certification was developed as part of a collaboration among AHLEI, Les Clefs D’Or USA, and The International School of Hospitality (TISOH).​

Apply today to receive your study materials and prepare for your certification exam. ​

Certification in Hotel Industry Analytics (CHIA)

Certification overlay text: Hotel analytics have become an increasingly important skill for revenue managers, general managers, corporate staff and research professionals. ​

Hotel analytics have become an increasingly important skill for such professionals as revenue managers, general managers, corporate staff and research professionals. The Certification in Hotel Industry Analytics (CHIA) is the only hotel-related certification that recognizes the skill and knowledge that these professionals have and is offered in partnership with STR, the global source for benchmarking and forecasting data. ​

Apply today to receive your study materials and prepare for your certification exam. ​

Certified Master Hotel Supplier (CMHS®)

Certification overlay text: The CMHS shows that you are more than just a salesperson and order taker. You’re your understanding of the industry you can advise your hospitality customers in making solid business decisions. ​

You are more than just a salesperson and order taker. You have a deep understanding of the industry and can advise your hospitality customers in making better business decisions. The Certified Master Hotel Supplier validates that you are a professional who serves the industry well with your knowledge and experience.​

Apply today to receive your study materials and prepare for your certification exam. ​

Certified Spa Supervisor (CSS)

Certification overlay text: The Certified Spa Supervisor was developed by the International SPA Association (ISPA) in partnership with AHLEI to provide education and resources for you. ​

You are a professional who has a deep understanding of the philosophy of spa and the knowledge and skills needed to manage a spa that meets the physical and emotional needs of your guests. The Certified Spa Supervisor was developed by the International SPA Association (ISPA) in partnership with AHLEI to provide education and resources for you. ​

Purchase the Supervisory Skill Builders for the Spa Industry to prepare for the CSS certification.  The CSS application is included with the Supervisory Skill Builders for the Spa Industry package.  (Separate fee applies for CSS exam.) ​