AHLEI Instructor & Educator Coronavirus FAQs & Information

Last updated: July 10, 2020

As the industry faces the ongoing challenges with COVID-19, the American Hotel & Lodging Educational Institute (AHLEI) remains dedicated to helping everyone stay safe. The work that instructors and educators do to train our workforce has never been more vital.

We know that you have questions about how to keep students safe in the classroom, how you can use technology to continue teaching and conducting exams, and how exams and exam results will be affected. We have tried to answer the most frequently asked questions below. If you have other questions, please use online chat or text to talk to our Customer Service team.


Exam Grading

AHLEI is doing everything we can to maintain the service levels that you have come to expect. Due to delays in shipping that are beyond our control and to ensure the safety of our staff at this time, your exam results may be delayed. We continue to monitor state and local guidance and requirements that may impact our operations and our service levels..


Our Customer Care team is available Monday-Friday from 8 a.m. to 6 p.m. EDT. For faster service, we encourage you to chat or text us or email us at info@ahlei.org.


Virtual Learning

To assist with delivering AHLEI training as part of COVID-19 response, we are relaxing copyright and trademark guidelines to allow live internet-based classroom instruction using a service such as Skype, Zoom, Webex, etc. until December 31, 2020. The session must be live and cannot be recorded and posted for later viewing.

We recommend the following guidelines for instructors/educators that continue to offer in person classes/exam sessions during the COVID-19 outbreak:

Prior to Class/Exam Attendance

Call and speak to each attendee directly at least 2 days prior to the scheduled class or exam date to confirm they have not experienced COVID-19 symptoms prior to attending the class or exam session. If an attendee answers yes to any one of these questions, ask them to reschedule to another class or exam 14 days or more later as an additional safety measure to other attendees:

  • Do you have a fever OR symptoms of upper or lower respiratory illness such as cough, shortness of breath, difficulty breathing or sore throat?
  • Have you travelled internationally within the last month or recently traveled to an area with known local spread of COVID-19?
  • Have you come into close contact (within 6 feet) with someone who has had symptoms such as fever, lower respiratory illness such as cough, shortness of breath, difficulty breathing or sore throat in the last 14 days?

Make sure the conversation is about protecting the class. These conversations should remain private between you and the student and should not be shared. If anyone expresses concern it should be noted that the questions are purely to protect everyone in the class. Simply suggest that the student return home and see a healthcare professional who can formally decide if there is a healthcare or COVID-19 concern.

Room Set-Up

  • Have approved sanitary wipes and boxes of tissues available for your class.
  • Students should receive their own set of classroom material. 
  • Require students to bring their own pens, pencils for exams and notepaper.
  • CDC recommends the wearing of cloth facial coverings in public settings.
  • Stagger seating as best as possible to maintain a distance of 6’ per the social distancing guidelines.
  • Assure that, as an instructor, you have a location 6’ away from students to instruct. Teaching from a podium will maintain your distance decreasing the opportunity of your interacting within the 6’ social distance space. If needed, use tape to show what a distance of 6ft is.
  • Have a place for attendees to put unauthorized belongings where they will not touch other attendee’s belongings, for anyone that brings more than the required materials.
  • Limit use of activities, which require sharing of markers, pens, and notepads.
  • If water is provided, use bottled water instead of pitchers.


  • If you currently use a third-party location to host your sessions, have discussions with the facilities management as to how they are maintaining proper safety and sanitation practices so your room is prepared for your arrival for every class and exam session.
  • If your sessions are in facilities you oversee, use proper washing and sanitizing techniques prior to and between each classroom session. This may require additional time to assure that table, chairs, entry doors and all equipment are properly wiped and sanitized before each class


Follow the normal guidelines to administer AHLEI examinations, and we recommend taking these additional steps maintain proper safety and sanitation practices during the exam session:

  • Require students to bring their own pencils as reusing that material can prompt an unsafe opportunity.
  • CDC recommends the wearing of cloth facial coverings in public settings.
  • Have exams and exam answer sheets laid out on tables/desks prior to examinee arrival. Wear surgical gloves as you distribute exams, answer sheets, and set up the exam location.   Do not touch your face.
  • Pre-print/write examinees names on paper and place the paper with their names on a check-in table. Printed names should be separated to prevent one examinee touching another examinee’s paper.
  • Instruct examinees to enter the location one at a time, maintaining a distance of at least 6ft from other examinees. If needed, use tape to show what a distance of 6ft is.
  • Use an exam roster with student names to confirm each examinee in attendance. Instruct each examinee to take an available exam seat. Once all examinees are seated, make note of any absent examinees prior to providing exam instructions and beginning the exam.
  • Maintain your distance throughout exam, monitoring the exam administration at no closer than within the 6ft social distance space.
  • Examinees should be instructed to raise their hand once they have completed the exam.
  • Examinees should leave their exam and answer sheet at their seat, and then retrieve ID, any personal belongings and leave the location. Only allow one person to leave the location at a time, always maintaining a 6ft distance.
  • Once all examinees have completed the exam and left, collect the exam materials and place in packaging to return to AHLEI for scoring.
  • Only after all materials are packaged, should you remove the gloves, wash, and sanitize your hands.


How can I best ensure the safety and sanitization in a class/exam meeting room?

  • Official guidance for operations during the COVID-19 outbreak continues to evolve.
  • The latest Federal information regarding the coronavirus may be found at restaurant.org/COVID19Pease refer to your state and local jurisdictions for additional requirements.
  • Class Size: Please follow local guidance/requirements related to gatherings.

How many people can I proctor at a time in light of appropriate safety measures for coronavirus?

  • Follow local guidance/requirements related to group gatherings.
  • Please also limit the exam session to the number of examinees you can safely proctor at 6ft apart at the location.
  • CDC recommends the wearing cloth face coverings in public settings.
  • Please see the instructions about proctoring exams in person.

Can AHLEI Exams be proctored virtually?

If you’re proctoring any AHLEI exam, you may use a virtual proctoring method. You may only administer the exam to one examinee at a time using this method of proctoring and have the examinee show you:

  • the location is conducive to exam testing with no distractions, including additional people within the space.
  • all 4 walls of their testing room.
  • a view of the surface the computer is on, as well as, all round and under the surface.
  • a full view of your examinee and then a close up of their ID to confirm identity.
  • the computer screen so the examinee is not using another web browser or web application during the exam.
  • there is no access to outside materials that could be conducive to cheating or allows for resources to be used to assist the examinee during the exam.
  • that audio is enabled to ensure there are no 3rdparties in the room or inappropriate distractions during the examination.

I have contracted COVID-19 or been in contact with someone that has COVID-19 and need to return my exam packages for grading. What should I do?

If you contracted COVID-19, or have been exposed to someone who has contracted COVID-19, please take the following actions to prevent spreading COVID-19:

  1. Seek medical attention.
  2. Please contact certification@ahlei.orgto cancel all future training and exam administration sessions and follow steps 3-5.
  3. Inform students/examinees of your COVID-19 diagnosis/exposure, so they can seek medical attention.
  4. Maintain all exam materials/packages in a secure area, sealed, quarantined and ready to be returned for five (5) consecutive days.
  5. After (5) consecutive days where the exam materials have not been handled by any confirmed infected or exposed individual, please have an uninfected/unexposed associate thoroughly clean the return the shipping envelope with the exam scantron sheets and other materials using the guidance provided in the CDC Environmental Cleaning and Disinfection Recommendations document, prior to returning the package to AHLEI. If an uninfected/unexposed associate is not available, you may return the exam package(s), after being cleared of COVID-19 by a healthcare professional.