Providing a consistent guest experience means ensuring that all employees have the same foundation of knowledge and skills. This is especially true for training in areas related to safety and security.
AHLEI offers a wide range of training resources designed to provide every member of your staff with the information they need to create a safe, secure, welcoming environment for your guests—while also providing that same degree of safety for employees.
These products cover topics including:
Understanding Unconscious Bias
Understanding Unconscious Bias shines a light on this issue with realistic scenarios meaningful to your staff — the managers and employees in the hospitality and foodservice industries.
Sexual Harassment Prevention
This online course helps managers understand what sexual harassment is, how it impacts all workers, and how to respond in ways that promote a safe work environment. This online program is available in both English and Spanish.
You Role in Preventing Human Trafficking
This 30-minute online training program addresses the issue of human trafficking and discusses the intersections between human trafficking and the hospitality industry.
Sexual Violence Prevention
The training provides information and resources to educate hotel employees on identifying and reporting sexual harassment and assault, as well as offering support to victims of sexual violence.
Responsible Alcohol Service
Controlling Alcohol Risks Effectively (CARE) is available for as a one-day workshop, online, for guest contact staff, and for trainers.
Safety and Service
A variety of online and DVD training covering safety and service topics for your property.
These trainings may be offered as stand-alone resources or bundled as part of our subscription-based online training model. Ready to train ALL employees?
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