By Role

AHLEI provides specific training geared toward each level of the hospitality industry.

Different roles in the hospitality industry have different training needs. The skills needed by line-level employees are different from the knowledge that managers and executives need. That’s why AHLEI provides specific training solutions for each role at a hospitality property, as well as training every staff member needs to ensure a safe experience for employees and guests. ​

Check out our training solutions for the following employees:​

Line Level

You want your line-level employees to take excellent care of your guests. That’s why it is important that they all receive target training for every aspect of their jobs. Let AHLEI be your partner in providing industry-validated hospitality training to ensure each of your guests experience the WOW factor at your property.​

Courtesy Rules: Better Telephone Skills Now

Your staff makes an impression every time they answer the phone. Be sure they are making a good one with the ideas in this video. Also available in Spanish.​

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Front Desk First Impressions

Front desk skills are important because front desk staff are the face of your property. This video helps your team put their best face forward. Also available in Spanish.

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Elements of Service: Serving Guests with Disabilities

Train guest-facing staff in best practices for serving guests with physical disabilities with this online program.

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Enabling Independence: Service for Guests with Disabilities

This bilingual DVD with learner’s guide presents information on serving guests with disabilities and meeting ADA requirements at your property. ​

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Food and Beverage: Restaurant Server

Show servers the skills they need to deliver guest satisfaction along with food and beverages.

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World Trainer: Full-service Guestroom and Bathroom Cleaning

This language-free video is ideal for multicultural staffs to learn best practices for basic housekeeping tasks.

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10-Minute Trainer: Housekeeping

Brief vignettes cover key housekeeping scenarios and procedures, ideal for pre-shift huddles and onboarding. Also available in Spanish.

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Housekeeping: Quality Guestroom Cleaning

For your guests, cleanliness is a top priority. This video demonstrates key housekeeping tasks, with information on enhanced bedding, glassware cleaning, and green practices. Also available in Spanish. ​

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Housekeeping: The Deep Cleaning Process

Deep cleaning tasks help to protect and maintain furniture, fixtures, and equipment. Explore procedures and schedules for common deep cleaning tasks. Also available in Spanish. ​

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Housekeeping: Laundry Operations

Show housekeepers all the steps in the laundry cycle, with a focus on saving time and money and preventing injuries. Also available in Spanish.

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Stay Safe: Awareness Training for Housekeepers

Housekeepers are the eyes and ears of your property. This video shows them possible dangers and how they can keep themselves and guests safe. Also available in Spanish. ​

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SafetyWorks

Minimize risk and liability by increasing staff awareness about the top safety hazards at your property. Also available in Spanish. ​

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Lodging Security Officer Program

Security personnel at a hotel need to be well versed in both security and guest service. This training combines both, and prepares trainees for the Certified Lodging Security Officer (CLSO) exam. ​

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Preventive Guestroom Maintenance

This video and companion guide highlights common guestroom inspection items and basic repair skills, to keep small problems from beginning major issues. Also available in Spanish.

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Safety Matters

The online program provides an overview of common safety hazards throughout your property, including lobby, guestroom, food and beverage areas, and parking lot.

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These trainings can also be added to a subscription-based online training package. Contact sales to learn how.

The following programs can be used as stand-alone training or to prepare employees to earn the Certified Guest Service Professional (CGSP) designation. Available as print-based facilitated training, or as independent online training with certification:

GSG: Making Connections

GSG: Golden Opportunities

GSG: Tourism

The following programs can be used as stand-along training or to prepare employees to earn the professional certification for each position. Available in print with instructor guide and employee study guides, or as online training with certification:

Breakfast Attendant

Front Desk Representative

Guestroom Attendant

Kitchen Cook

Maintenance Employee

Restaurant Server

These trainings can also be added to a subscription-based online training package.

Contact Sales Connect with a salesperson to get started

Supervisory

Supervisors are the lynchpin between your line-level employees and your managers. They are on the front line every day and need your support with training that provides supervisory skills as well as the job-specific tasks they must perform. AHLEI training prepares employees for professional certification for their position.

Supervisory Skill Builders Workbooks

These nine modules provide training for essential supervisory skills and can be used as self-study or in facilitated training. ​

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Supervisory Skill Builders Instructor Guides

Lead training for new supervisors, teaching nine areas that help to make supervisors successful and confident. ​

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Supervisory Skill Builders Online

This training prepares supervisors for the Certified Hospitality Supervisor (CHS) exam. The training can be done independently online or through the workbooks or offered in a facilitated setting. ​

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Trainer Development Program Instructor Guide

Facilitated program to teach employees with training responsibilities what they need to know to train effectively. Print program includes instructor’s guide and supplemental CD.​

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Trainer Development Program Online (with CHDT exam)

This training prepares employees for the Certified Hospitality Department Trainer (CHDT) exam. The online version includes access to the certification exam; to offer the facilitated print version, contact sales to purchase employee workbooks with exam scan sheets. ​

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These trainings can also be added to our subscription-based online learning package. ​

Contact Sales Connect with a salesperson to get started

Managerial

Hospitality managers have a highly-demanding job. These professionals are responsible for entire departments or even entire properties. They rely on you to provide them with the training support they need—whether that is for managerial skills or specific information such as revenue management, or sales and marketing. Let AHLEI be your partner in developing a highly-prepared management team.

Understanding Unconscious Bias in Hospitality: Manager Edition

The Manager edition of Understanding Unconscious Bias in Hospitality is an interactive program that sheds light on the existence of unconscious bias and guides restaurant managers in their interactions with guests and fellow employees.

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Sexual Harassment Prevention in the Hospitality Industry: Manager Edition

This online course helps managers understand what sexual harassment is, how it impacts all workers, and how to respond in ways that promote a safe work environment. ​This online program is available in both English and Spanish.

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GM 101

New general managers can feel more confident with this online program that presents essential information for running a property, including operations, financial management, leadership, and sales.

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Revenue Management

This two-hour online program delves into the knowledge and skills revenue managers need to keep their property financially healthy.

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Online programs can be added to a subscription-based online training package or to your organization’s LMS for company-wide training.

Contact Sales Connect with a salesperson to get started

All Employees

Providing a consistent guest experience means ensuring that all employees have the same foundation of knowledge and skills. This is especially true for training in areas related to safety and security.

AHLEI offers a wide range of training resources designed to provide every member of your staff with the information they need to create a safe, secure, welcoming environment for your guests—while also providing that same degree of safety for employees.

These products cover topics including:

 

Understanding Unconscious Bias

Understanding Unconscious Bias shines a light on this issue with realistic scenarios meaningful to your staff — the managers and employees in the hospitality and foodservice industries.

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Sexual Harassment Prevention

This online course helps managers understand what sexual harassment is, how it impacts all workers, and how to respond in ways that promote a safe work environment. ​This online program is available in both English and Spanish.

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You Role in Preventing Human Trafficking

This 30-minute online training program addresses the issue of human trafficking and discusses the intersections between human trafficking and the hospitality industry.

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Sexual Violence Prevention

The training provides information and resources to educate hotel employees on identifying and reporting sexual harassment and assault, as well as offering support to victims of sexual violence.

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Responsible Alcohol Service

Controlling Alcohol Risks Effectively (CARE) is available for as a one-day workshop, online, for guest contact staff, and for trainers.

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Safety and Service

A variety of online and DVD training covering safety and service topics for your property.

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These trainings may be offered as stand-alone resources or bundled as part of our subscription-based online training model. Ready to train ALL employees?

Contact Sales Connect with a salesperson to get started