Online Training for All Employees   

Elements of Service: Serving Guests with Disabilities  ​

Train guest-facing staff in best practices for serving guests with physical disabilities with this online program. ​

Safety Matters 

The online program provides an overview of common safety hazards throughout your property, including lobby, guestroom, food and beverage areas, and parking lot. ​

TripAdvisor Reputation Management for Front-Line Staff​ 

Guest reviews affect your property’s bottom line. Show staff how their actions can encourage guests to share positive reviews and why it matters. ​

These programs may be purchased through the AHLEI shopping cart. They may also be included as part of a subscription-based online training package.  Contact sales to learn how to bring this training to your organization. ​

DVD Training for All Employees   

Bed Bugs: Facts and Prevention  

This video shows your staff how to spot bed bugs and respond before they become a major infestation. Also available in Spanish. ​

GHS: Hazard Communications

Knowledge of the United Nations and OSHA requirements for chemical safety and labeling are essential for any employee who works with chemicals at your property. ​

Hospitality Fire Prevention

Effective fire prevention needs full staff commitment to knowing conditions that can lead to fires, minimizing risks, and responding appropriately.  ​

Human Trafficking

Because hotels are often used to conduct human trafficking activities, your staff needs to know how to identify and report suspicious activities.   ​

Lodging SafetyWorks

Managing liability through risk management is important for every property. This video teaches staff about motion safety, chemical care, bloodborne pathogens, and more. Also available in Spanish. ​

Slips, Trips, and Falls

Learn to identify conditions that may lead to slips, trips, and falls and how to prevent them, keeping guests and employees safe. ​

These programs may be purchased through the AHLEI shopping cart. They may also be included as part of a subscription-based online training package.  Contact sales to learn how to bring this training to your organization. ​