Online Training for All Employees
Elements of Service: Serving Guests with Disabilities
Train guest-facing staff in best practices for serving guests with physical disabilities with this online program.
The online program provides an overview of common safety hazards throughout your property, including lobby, guestroom, food and beverage areas, and parking lot.
TripAdvisor Reputation Management for Front-Line Staff
Guest reviews affect your property’s bottom line. Show staff how their actions can encourage guests to share positive reviews and why it matters.
These programs may be purchased through the AHLEI shopping cart. They may also be included as part of a subscription-based online training package. Contact sales to learn how to bring this training to your organization.
DVD Training for All Employees
Bed Bugs: Facts and Prevention
This video shows your staff how to spot bed bugs and respond before they become a major infestation. Also available in Spanish.
Knowledge of the United Nations and OSHA requirements for chemical safety and labeling are essential for any employee who works with chemicals at your property.
Effective fire prevention needs full staff commitment to knowing conditions that can lead to fires, minimizing risks, and responding appropriately.
Because hotels are often used to conduct human trafficking activities, your staff needs to know how to identify and report suspicious activities.
Managing liability through risk management is important for every property. This video teaches staff about motion safety, chemical care, bloodborne pathogens, and more. Also available in Spanish.
Learn to identify conditions that may lead to slips, trips, and falls and how to prevent them, keeping guests and employees safe.
These programs may be purchased through the AHLEI shopping cart. They may also be included as part of a subscription-based online training package. Contact sales to learn how to bring this training to your organization.
