The Educational Institute (EI) shares articles, interviews, and the latest happenings in hospitality training and education from around the world through our monthly eNewsletter. Here you can search through all our hospitality news and information about EI, our customers, and our partners.
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February 2014USAID's Rritje Albania/Competitive Enterprise Development Project presented a program at EI's Global Academic Partner (GAP) school, University Marin Barleti, in December that showcased the academic and industry training and certifications offered through the American Hotel & Lodging Educational Institute (EI) to enhance tourism development in Albania.
USAID's Rritje Albania/Competitive Enterprise Development Project presented a program at EI's Global Academic Partner (GAP) school, University Marin Barleti, in December that showcased the academic and industry training and certifications offered through the American Hotel & Lodging Educational Institute (EI) to enhance tourism development in Albania.
Sergeant Marcus Camacho of the Orange County (Florida) Sheriff’s Office is the first law enforcement official to earn the Certified Lodging Security Director (CLSD®) designation from the American Hotel & Lodging Educational Institute (EI). While the certification was originally created for security personnel working in hotels, Camacho’s work with Orlando-area hotels and attractions through tourism-oriented policing services (TOPS) made pursuing the hospitality certification a logical extension of his professional development.
As a 5-year-old boy, Len Leonardi Jr., CHA, remembers getting to stay up late and go to work with his father, a night auditor at a hotel in New Jersey.
"I loved the hotel business even then," said Leonardi, 42, who is now the general manager of the Legacy Vacation Club in Indian Shores, Florida. Leonardi, who earned his CHA® this fall, has modeled his own hospitality leadership style on that of his father, who was a night auditor, front office manager, and general manager at several New Jersey properties, including the Governor Morris Inn, a Sheraton in Piscataway, and a Choice hotel in Rutgers.
What do the 1639-room Parker House Hotel in Chicago and the 50-room Ocean House in Watch Hill. Rhode Island have in common with a converted convent in Puerto Rico and the former residence of Princeton University's founder? All of them are hotels that are more than 100 years old, and all are featured in a new book by Stanley Turkel, CHMS, ISHC. Built to Last: 100+ Year-Old Hotels East of the Mississippi is a charming tribute to historic properties both grand and quaint.
Professional certification has become a requirement for many secondary school teachers. The Certified Hospitality Instructor (CHI) provides teachers in secondary school hospitality classes and workforce development programs with a solid foundation of hospitality knowledge and skills, so they can more effectively convey the information to students and better prepare them for careers in hospitality.
The Holiday Inn Express Hotel & Suites is a member of the Lee County (Florida) Visitor & Convention Bureau (VCB), which has set a goal of becoming the first Certified Guest Service Destination-having all of its members complete the VCB's Guests First Customer Service Training Program and then certifying guest service staff at all member organizations with EI's Certified Guest Service Professional designation.
Casino hotels in Rising Sun, Indiana, are partnering with a local career education center to provide hospitality students with an up-close look at the industry, and even better-an opportunity to interview for a job after graduation.The Education Center of Rising Sun uses the Educational Institute's Skills, Tasks, And Results Training (START) curriculum to prepare students for entry-level jobs in hotels. 2013 marks the third year that the center has offered two classes per year of START, averaging 15 students per class. They range in age from 17 to 70 and share the common goal of needing a job.
Casino hotels in Rising Sun, Indiana, are partnering with a local career education center to provide hospitality students with an up-close look at the industry, and even better-an opportunity to interview for a job after graduation.
The Education Center of Rising Sun uses the Educational Institute's Skills, Tasks, And Results Training (START) curriculum to prepare students for entry-level jobs in hotels. 2013 marks the third year that the center has offered two classes per year of START, averaging 15 students per class. They range in age from 17 to 70 and share the common goal of needing a job.
EI has started exploring partnership opportunities in the Montenegro market, beginning with discussions on academic and workforce development opportunities hosted by the Hospitality Educational Center (HEC) in Budva, Montenegro in early September. EI education and training consultant John Lohr participated in the discussions in Montenegro as part of a trip that also included visits to Croatia and Hungary.
The Educational Institute is revising its responsible alcohol service seminar, Controlling Alcohol Risks Effectively® (CARE), with new and expanded content, updated instructor materials, and a new training DVD. The DVD will feature 4-5 new training scenarios and updated versions of alcohol service scenarios presented in the earlier version.
The Educational Institute, in partnership with TripAdvisor, is developing a 30-minute online tutorial that introduces front-line staff to the concept of reputation management. The course, which will be available soon, explains how positive guest reviews contribute to a property's bottom line and provides information on how staff can encourage positive guest experiences through exceptional guest service.
USAID Rritje Albania, a Competitive Enterprise Development Project, hosted three EI training and certification programs for the Certified Hospitality Trainer (CHT) and Guest Service Gold/Certified Guest Service Professional (CGSP), along with a product knowledge seminar on the Train, Retain, Assess, and Certify (TRAC) program in Albania earlier this summer. Fifteen participants were hand chosen by Rritje Albania and EI’s future local training partners, the Destination Management Organization, in Korce, Albania to participate in the seminar, which was conducted by EI’s master trainer Jennifer Calhoun, CHE. In 2011, Rritje Albania also hosted Certified Hospitality Department Trainer (CHDT) training for numerous individuals in Albania.
The Educational Institute participated in a panel discussion about the role of professional certification in the curriculum during the International Council on Hotel, Restaurant, and Institutional Education (I-CHRIE) summer conference in St. Louis, Missouri, in late July. Moderated by Robert O’Halloran, dean of the School of Hospitality Leadership, East Carolina University, and president of the EI certification commission, the presentation explored the concept of professional certification in the classroom in terms of its price-value relationship for students, academic programs, and the hospitality industry.
As the dog days of summers drew to a close, EI's Lansing, Michigan, and Orlando, Florida offices went to the dogs as they celebrated National Dog Day on August 26. Both offices held donation drives to help pet rescue organizations, while EI's Facebook page "went to the dogs" as employees shared photos of their family pets.
Hotel general managers and executives who want some extra support as they prepare for the Certified Hotel Administrator (CHA®) exam can find it through a new CHA® Mentoring Program being offered by EI and the CHA® Network on LinkedIn.
“EI is thrilled to partner with LinguaTV to introduce our global customers to this innovative learning tool for hospitality employees,” said Robert L. Steele III, CHA, EI president and COO. “In our markets where English is not the main language, LinguaTV will greatly benefit the hospitality industry by using accessible and entertaining online learning modules to teach employees how to communicate with English-speaking guests.”
During the conference, partners shared their valuable experience in operating and marketing the Educational Institute hotel management courses. Besides getting recognition from their local hotel industry as well as from universities or institutions, some organizations even adopted EI's different series of hotel management courses as continuing studies and for training and development purposes. They shared in the conference that after adopting EI hotel management course materials during the internal training programmes, costs and time were saved in the operational system, many customers' complaints and issues were improved, and the whole efficiency and effectiveness of the business were enhanced.
The third edition of the Educational Institute textbook, Security and Loss Prevention Management, by David M. Stipanuk and Raymond C. Ellis Jr., has been substantially updated to reflect current safety and security issues in the hospitality industry, presenting best practices and guidance related to risk management in the hospitality workplace. The task of revising the book was largely the work of Stipanuk, as Ellis passed away in May 2012, after a long and distinguished career in hospitality. Ellis' contributions are still a large part of the new edition, though.
Hotel Industry Analytics (CHIA) is the only hotel-related certification for university students graduating from hospitality and tourism programs. This recognition provides evidence of a thorough knowledge of the foundational metrics and definitions that are used by the hotel industry. Recipients have proven that they can “do the math” and interpret the results. They have demonstrated an ability to analyze various types of hotel industry data and to make strategic inferences based upon that analysis. Certification also confirms a comprehensive understanding of benchmarking and performance reports. Designees have a grasp of the current landscape of the hotel industry, including relevant current events.
EI interviews Bree Lewis, CMHS, Senior Manager of Industry Development for HD Supply—one of the nation's largest providers of operating supplies and maintenance products. Discover their commitment to providing reliable resources to the hospitality industry through the knowledge of their associates.
As an EI partner, Welkom-expertise promotes Guest Service Gold and the Certified Guest Service Professional (CGSP®) certification in France, as well as certifying hospitality supervisors through the Supervisory Skill Builders training program and the Certified Hospitality Supervisor (CHS) designation.
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