Certification in Hotel Industry Analytics (CHIA) Online Program

Prepare for the CHIA Exam

The CHIA Online Review Program has been specifically developed to prepare candidates for the CHIA exam.

Learn More
Certification in Hotel Industry Analytics (CHIA) Online Program
SKU: 65-651-13-70-10-01

Certification in Hotel Industry Analytics (CHIA) Online Program

Price: $300.00
Member Price: $255.00
Price: $300.00
Member Price: $255.00

Hotel analytics have become an increasingly important skill for such professionals as revenue managers, general managers, corporate staff and research professionals. The Certification in Hotel Industry Analytics (CHIA) is the only hotel-related certification that recognizes the skill and knowledge that these professionals have and is offered in partnership with STR, the global source for benchmarking and forecasting data.

This globally-recognized professional credential validates your advanced knowledge in hotel industry analytics including foundational metrics, definitions, formulas and methodologies.

Resource Materials

The Certification in Hotel Industry Analytics is an online program developed to prepare you for the CHIA exam. It demonstrates how to analyze various types of hotel industry data and to make strategic inferences based upon that analysis. This program provides an in-depth review of the program content and includes both condensed and expanded versions of the training.

The CHIA online program includes case scenarios, hints, sample reports, industry “tricks of the trade,” analysis examples, quizzes, discussion questions, and application exercises that give you hands-on experience working with hotel data.

Core content areas include:

  • Hotel Industry Analytical Foundations
  • Hotel Math Fundamentals
  • Property Level Benchmarking (STAR Reports)
  • Hotel Industry Performance Reports

Course completion takes about four to six hours.

There are also one and two-day workshops available for group training. You can conduct these at a company’s headquarters or with a scheduled event or conference. Contact the sales team for more details.


The CHIA is a knowledge-based certification and does not have a time in position requirement.

Qualifying Position

Geared to revenue managers, GM’s, corporate staff and research professionals but requirement only calls for candidate to be employed in hospitality industry.

Time in Position


How to Obtain Certification

  • Purchase your application, study guide, and exam package
  • Complete and submit your application and supporting documents
  • Upon approval, access resource materials
  • Connect with a proctor to complete your exam

How to Apply

Upon purchase, you will be required to complete an online application to ensure you meet the prerequisites. Until your application is approved, you will be unable to access the exam preparation resource materials that are part of your purchase.

To apply:

  1. After checkout, check your order confirmation email and click on the "Apply Online" link.
  2. Upon logging into the system, you can select the "Launch" button to begin your application.
  3. Follow the instructions and steps provided.
  4. Provide correct documentation and required references. Have these documents available for upload:
    • Current Resume
    • Job Description
    • Copy of diploma or transcripts
    • Any previous AHLEI certification certificates
  5. Following response by references, open and submit application.

Following application approval, your exam preparation resource materials will become available under “My Learning & Exams.” If your application is denied, you will be entitled to a refund of your entire package.

Enrollment period

Exam will be accessible for 1 year from date of application approval.

Proctor Required


# Questions


Time Allowed

90 minutes

Passing Score


Retake Limit

2 retake purchases allowed (within 1 year from date of application approval)

Retake Price


Finding a Proctor

You will need to connect with a proctor and register for a proctored exam session before you see the exam under the “My Learning and Exams” dashboard. Follow the prompts to identify a proctor.

NOTE: Proctors will need to follow an approval process. When you have identified a proctor, be sure to share the proctor approval process.

Once your proctor schedules an exam session, they will send you and enrollment link, select enroll and you can access your exam under Proctored Exams on your Learning and Exam dashboard. On the day of the exam, select Launch exam, your Proctor will enter in the Exam Session password and your exam will start.


Once you have submitted your exam, you will receive a pass/fail notification. Once your Proctor has closed out the Exam Session you’ll see your exam results/certificate under the Certificate/Results tab on your Learning and Exam dashboard.

Upon passing the exam, you will be granted access to your digital certification certificate. To purchase an exam retake, please contact Customer Care.

Prepare for the CHIA Exam

The CHIA Online Review Program has been specifically developed to prepare candidates for the CHIA exam.

Learn More