Front Desk Representatives play a key role in giving guests an excellent experience. They greet guests, check them in, and make payment arrangements. They answer guest questions and make sure guests can get the services that they need while at the property. The Front Desk Representative certification recognizes that these employees are skilled at the many tasks they must perform and that they always provide an outstanding experience for guests.
Those who complete the START or quickSTART program for Front Desk Representative are prepared to take the Front Desk Representative certification exam. The certification exam consists of 30 multiple-choice questions.
A score of 70% or higher is needed to earn the certification.
Successful candidates who complete the training and pass the certification exam will receive a certificate and lapel pin.
If you do not pass the certification examination the first time, you may retake it.
Upon purchase, you will receive a key code and instructions or accessing your online exam.
For additional information, please contact the Professional Certification Department:
Email: email@example.com | Phone 407-999-8100 or 888-575-8726