Certified Front Desk Representative (CFDR) quickSTART Study Guide

START vs quickSTART

START is meant to be used as training presented in a classroom setting. quickSTART is meant to be used as training on-the-job.

Certified Front Desk Representative (CFDR) quickSTART Study Guide
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Certified Front Desk Representative (CFDR) quickSTART Study Guide

Price: $75.00
Member Price: $50.00
Price: $75.00
Member Price: $50.00
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This quickSTART study guide is the preparation material for the Certified Front Desk Representative and is intended for on-the-job training. The trainer resource is the START for Front Desk Representative Instructor Guide.

The quickSTART study guide is divided into three sections for the trainee:

  • Knowledge that all hospitality employees need
  • Knowledge specific to the Front Desk Representative position
  • Skills Validation List

The quickSTART Skills Validation List can be used during on-the-job training in a work or learning lab setting. Upon successful completion of each training topic, the trainer observes the trainee as they demonstrate the tasks to meet property standards. The Front Desk Representative training covers 16 key areas, including:

  • Identifying equipment and systems used by front desk staff
  • Understanding the importance of key control
  • Identifying the steps and tasks involved in pre-arrival, check in, and departure
  • Demonstrating effective sales and upselling techniques used by the front desk.

The training package includes:

  • Study Guide
  • Certification exam scan sheet

Successful candidates who complete the quickSTART program and pass the 30 multiple-choice Certified Front Desk Representative exam with a score of 70% or higher will receive a certificate and lapel pin.

©2015

Online Training

Classroom Training

On-the-Job Training

Instructor Guide


What is the difference between START and quickSTART?

START is training presented in a classroom setting. quickSTART is training on-the-job. The quickSTART study guide includes a skills validation list that an employee would go through with their supervisor on the job to demonstrate proficiency in the tasks presented in the training. The START study guide does not have this piece because it is meant for classroom training.

START vs quickSTART

START is meant to be used as training presented in a classroom setting. quickSTART is meant to be used as training on-the-job.

Learn More